IT & Sales Operations Manager

Food For Good Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A non-profit organization in Toronto is seeking an IT & Sales Operations Manager to lead technology initiatives and streamline operations. This role combines IT project management with hands-on field coordination for impact in local communities. Candidates should have a post-secondary diploma in IT or related fields, strong skills in CRM management and workflow automation. Access to a personal vehicle is required for travel. A unique chance to improve efficiency and contribute to positive community change.

Qualifications

• Experience managing CRM systems like Salesforce.
• Strong knowledge of workflow automation tools.
• Familiarity with project management platforms like Jira.
• Skilled in data analysis using Google Sheets and Power BI.
• Commitment to maintaining data accuracy.

Responsibilities

• Lead IT projects to enhance internal tools and systems.
• Build dashboards and optimize CRM processes.
• Coordinate small project teams and manage timelines.
• Maintain data quality across platforms.
• Assist with school/vendor onboarding and training.

Skills

CRM management

Data analysis

Workflow automation

Project management

Communication

Organizational skills

Adaptability

Attention to detail

Education

Post-secondary diploma or degree in IT, Business, Operations

Tools

Salesforce

Google Sheets

Power BI

Jira

Notion

Job description

About the Role

We’re seeking a highly organized and tech‑savvy IT & Sales Operations Manager to lead technology initiatives, streamline systems, and support cross‑functional operations. This role blends IT project management, sales operations, and hands‑on field coordination — ideal for a detail‑oriented problem solver who enjoys both digital systems and real‑world impact.

Key Responsibilities

1. Lead IT Projects: Plan, execute, and report on IT initiatives that enhance internal tools, workflows, and external‑facing systems.
2. Drive Sales Productivity: Build dashboards, automate workflows, and optimize CRM processes to support forecasting, territory planning, and follow‑up cadence.
3. Manage People & Projects: Coordinate small project teams, manage timelines, and ensure accountability to deliverables.
4. Oversee Data & System Integrations: Maintain data quality and governance across platforms (CRM, operations systems, etc.) and scope and implement system integrations and automations to reduce manual work.
5. Support Operations & Field Activities: Assist with school/vendor onboarding, site visits, meal distribution audits, and training.
6. Enable Cross‑Functional Collaboration: Partner with Sales, Operations, and Leadership to analyze performance and translate insights into action.
7. Contribute as Needed: Support the broader team and organization by pitching in on additional initiatives as required.

Required Skills & Qualifications

• Education: Post‑secondary diploma or degree in Information Technology, Business, Operations, or a related field.
• Technical Proficiency:
  • Experience managing CRM systems such as Salesforce.
  • Strong knowledge of workflow automation and integration tools such as Make (Integromat), Zapier, or Google Apps Script.
  • Familiarity with project management and collaboration platforms such as Jira and Notion.
  • Skilled in data analysis and visualization using Google Sheets, Excel, Power BI, or Looker Studio.
  • Understanding of cloud‑based tools and API integrations to connect systems and streamline processes.
• Analytical & Organizational Skills: Ability to interpret data, identify trends, and make data‑driven recommendations.新浪
• Leadership & Communication: Skilled at coordinating cross‑functional teams, managing priorities, and communicating clearly with both technical and non‑technical stakeholders.
• Adaptability: Comfortable working in hybrid settings and supporting both office‑based and field operations.
• Attention to Detail: Commitment to maintaining data accuracy and high operational standards.
• Vehicle & Travel: Access to a personal vehicle for field and site‑related travel (reimbursed per policy).

Eligibility (Funding Contingent)

This role is funded through an external grant and contingent on funding approval. To be eligible, applicants must meet all of the following criteria at the start of the contract:

• Between 15 and 30 years of age.
• A post‑secondary graduate (not required if residing in Yukon, Northwest Territories, or Nunavut).
• Legally entitled to work in Canada.
A Canadian citizen, permanent resident, or person with refugee status.
• Able to self‑identify as underemployed (working below education level, unemployed, or part‑time).

Why Join Us

This is a unique opportunity to combine technology leadership with meaningful community impact. You’ll help build systems that power real change, improving efficiency, supporting teams, and delivering value to schools and partners across regions.