IT Applications Specialist

Vertex Resource Group; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology services provider is seeking a highly organized and proactive IT Applications Analyst in Sherwood Park, Alberta. The role involves supporting internal applications across various locations, developing low-code applications, and managing software selections in collaboration with vendors. Ideal candidates will have a Bachelor's Degree in a relevant field and at least 5 years of experience, along with a strong ability to communicate effectively and troubleshoot technical issues. Benefits include health coverage and a supportive work environment.

Benefits

Extended Health, Dental, and Vision Coverage

Life and Disability Insurance

Stable, long-term employment

Qualifications

• Minimum 5 years of experience in a similar role.
• Desired experience with APIs and EDI systems.
• Ability to work flexible hours in a team environment.

Responsibilities

• Provide application support for Sherwood Park offices and other locations.
• Develop applications in low-code environments.
• Manage and select appropriate software applications according to business requirements.

Skills

Communication skills

Problem-solving

Organizational skills

Analytical skills

Education

Bachelor's Degree in Computer Engineering, Software Engineering, Application Programming, or Computer Information Systems

Tools

ERP systems

PowerApps

Digital Process Automation

Job description

Vertex is currently seeking a highly organized and proactive IT Applications Analyst to join our team to provide analysis and support on internal applications across multiple locations. The successful candidate will be a good communicator with excellent customer service skills, be an effective problemsolver, and comfortable working both independently and collaboratively across teams.

RESPONSIBILITIES

• Provide application support for Sherwood Park offices and other locations.
• Develop applications in low-code environments such as PowerApps and other smart forms.
• Manage and select appropriate software applications according to business requirements to ensure successful outcomes. This includes collaboration with vendors to meet all business objectives.
• Engage with senior management and assist end-users and stakeholders in resolving issues.
• Manage and coordinate with departments to develop and provide technical reports, training materials, programs, and documentation for end-users.
• Administer applications and provide technical expertise in development and execution.
• Organize regular research studies on new technologies and integrate them into the organization.
• Assist with system checks and quality assurance.
• Provide post-implementation support and ongoing maintenance.
• Investigate, troubleshoot, and resolve technical issues, providing second-level support that includes root cause analysis, testing, and documentation.
• Assist coworkers and end-users in troubleshooting and identifying problems.
• Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Review, coordinate, and execute updates to implementation or maintenance plans.
• Follow Change Management Procedures when deploying changes across varying environments.
• Assist with the planning or implementation of small to complex projects.
• Provide other IT support duties as required by the company.

QUALIFICATIONS

• Bachelors Degree in Computer Engineering, Software Engineering, Application Programming or Computer Information Systems (CIS).
• Minimum 5 years of experience in a similar role.
• Experience working with ERP systems.
• Excellent communication skills to effectively engage with stakeholders, understand issues, and propose professional technical solutions.
• Strong organizational skills and attention to detail.
• Proven ability to document systems, applications, and ideas effectively for both technical and non-technical stakeholders.
• Desired experience with Digital Process Automation, APIs, and EDI (Electronic Data Interchange) systems.
• Ability to perform duties independently, exercise sound judgment, and communicate with all levels of staff and the public.
• Strong communication, organizational, and analytical skills.
• Ability to work flexible hours in a team environment with changing priorities.
• Comfortable working in a fast-paced environment.

ADDITIONAL INFORMATION

• This position will be based out of Sherwood Park, AB with some travel required.
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (in-office)
• Compensation: Commensurate with education and experience
• Benefits:
  • Extended Health, Dental, and Vision Coverage
  • Life and Disability Insurance
  • A safe and supportive work environment
  • Stable, long-term employment