Investor Relations, Associate - Canada (French Speaking)

iCapital; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

iCapital est à la recherche d'un Associate pour sa team Relations Investisseurs, axé sur le marché canadien. Le candidat soutiendra les gestionnaires de patrimoine et les clients fortunés tout en optimisant l'expérience client via la plateforme technologique d'iCapital. Ce rôle exige un engagement fort pour des résultats client réussis et une collaboration étroite avec les équipes internes.

Benefits

Assurance santé complète

Temps de congé illimité

Plan de retraite avec match de l'entreprise

Qualifications

• 3-5 ans d'expérience dans les services financiers, de préférence en relations investisseurs.
• Connaissance des structures de fonds canadiennes est un plus.
• Capacité à travailler sous pression et à respecter les délais.

Responsibilities

• Assister les conseillers financiers dans le processus d'intégration des clients.
• Fournir un soutien client continu par téléphone et email.
• Gérer les comptes clients et assurer leur satisfaction.

Skills

Organisation

Communication

Interpersonal

Multi-tasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $236 billion in global client assets invested in 1,940 funds, as of May 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital is looking to hire an Associate to join the International Investor Relations team with a focus on the Canadian market. This individual will work closely with internal teams and the fund administrator to help maintain and expand relationships across the region. This role will help to support banks, independent wealth managers, dealers and family offices across Canada and will primarily work in assisting them with their investments in iCapital’s Canadian funds and on iCapital’s technology platform.

The Investor Relations team supports investors, financial advisors, and home office personnel, assisting them with their investments on iCapital’s technology platform, and works closely with fund sponsors using iCapital’s platform for distribution. The team’s goal is to optimize the client experience and ensure our clients’ overall success.

Responsibilities

• Assist financial advisors and other wealth managers with the onboarding process, including website registration and the submission and remediation of client subscriptions, redemptions and transfers.
• Guide clients on capital calls, distributions and reporting.
• Provide on-going client support via phone and email, answering a wide variety of questions in a timely and accurate manner, with the goal of ensuring overall client satisfaction.
• Provide dedicated coverage of client accounts, working closely with internal relationship managers to support the clients’ needs and objectives.
• Support high-profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes.
• Work closely with the fund administrator to ensure timely and accurate capital activity and account maintenance processing.
• Ensure client satisfaction by providing “white glove” service.

Qualifications

• Bachelor’s degree is required
• 3-5 years of experience in financial services, preferably in a client service or investor relations role with exposure to alternative investments in Canada
• Knowledge of Fundserv, Canadian Fund Structures and Account types is a plus
• Experience with high-net-worth clients, financial advisors, and fund managers
• Excellent organizational skills and attention to detail
• Strong interpersonal, written, and verbal communication skills
• Able to meet deadlines and work effectively under pressure
• Proven ability to multi-task and work both independently and as a team player
• Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, Excel)
• Fluency in French is a plus

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents. Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability. We offer a variety of Retirement Plans so of which have a company match. We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination. iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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iCapital is an office-first culture, as such all employees are required to work in the office Monday-Thursday, with the flexibility to work remotely on Friday, depending on the department. Please review the job description before applying, to identify the specified location/s for the role.

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