Installation Services Department Manager

J.D. Irving, Limited; Charlottetown; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading building supply company in Charlottetown is looking for a motivated Sales Manager for their Installation Services Department. This role involves leading a team, managing customer quotes and installation processes, and driving sales while ensuring high customer satisfaction. Candidates should possess strong leadership and communication skills along with a background in sales or customer service. A valid driver’s license and willingness to travel are required.

Benefits

Performance-based bonuses

Qualifications

• Strong leadership abilities with a positive attitude.
• Customer-focused mindset with a deep understanding of business goals.
• Background in business training, sales, and customer service preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Lead, motivate, and develop a team in a competitive environment.
• Manage customer quotes and follow-ups to ensure satisfaction.
• Handle recruitment, performance management, and team meetings.
• Drive sales through customer engagement and product knowledge.
• Build strong relationships with contractors and key customers.

Skills

Leadership abilities

Customer-focused mindset

Communication skills

Project management

Problem-solving

Proficiency in Microsoft Office

Job description

Kent Building Supplies is seeking a highly motivated and experienced Sales Manager for our Installation Services Department to lead our team in Charlottetown, PE. This position offers a base salary with performance-based bonuses after a probationary period. The successful candidate will oversee a dynamic team of sales associates and project coordinators, driving operational efficiency, customer satisfaction, and business growth within the Installation Services department.

Qualifications

• Strong leadership abilities with a positive attitude, enthusiasm, and a drive for success.
• Customer-focused mindset with a deep understanding of its importance in achieving business goals.
• A background in business training, sales, and customer service is preferred.
• Strong foundation in management and the ability to solve problems independently.
• Excellent verbal and written communication skills
• Ability to manage multiple projects simultaneously while meeting deadlines and sales targets.
• Proficient in Microsoft Office and adaptable to learning new software systems.
• A valid driver’s license and willingness to travel to customer sites.
• Knowledge of building materials and the construction process is an asset.

Responsibilities

• Lead, motivate, and develop a team of sales associates and project coordinators in a fast-paced, competitive environment.
• Manage customer quotes, follow-ups, and installation processes, ensuring excellent service and high customer satisfaction.
• Handle leadership and HR functions, including recruitment, performance management, career development, employee engagement, and facilitating team meetings.
• Drive sales through proactive customer engagement, suggestive selling, and sharing in-depth product knowledge.
• Build and maintain strong relationships with contractors/installers and key customers, fostering repeat business opportunities.
• Oversee the relationships with customers managed by the installed sales team and resolve challenges quickly and efficiently.
• Stay updated on the latest product trends, industry conditions, and best practices in customer service.
• Promote and uphold high safety standards within the team and during all customer interactions.