Inside Sales Rep

United Rentals; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading equipment rental provider is looking for an Inside Sales Rep - SST in Metro Vancouver. This role focuses on supporting sales and customer service to enhance revenue, responding to inbound calls, negotiating rental rates, and resolving customer issues. Candidates should have strong relationship-building skills and the ability to multitask. A bachelor's degree or equivalent experience is preferred. Join a company committed to operational excellence.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Exceptional relationship-building and customer service skills required.
• Strong ability to multitask in a fast-paced environment needed.
• Independent, self-starter with self-imposed structure essential.
• Excellent teamwork and interpersonal communication skills required.
• Keen attention to detail necessary.
• Valid driver's license with acceptable driving record needed.

Responsibilities

• Respond to all inbound calls professionally and courteously.
• Review equipment requests and propose fitting solutions.
• Negotiate rental rates according to policies.
• Identify leads for new business and communicate effectively.
• Resolve customer issues and coordinate solutions.
• Communicate delivery needs promptly to logistics personnel.
• Call on lost accounts to generate new business.

Skills

Exceptional relationship-building skills

Customer service skills

Multitasking ability

Teamwork skills

Interpersonal communication skills

Attention to detail

Education

Bachelor's degree or equivalent experience

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United!

As an Inside Sales Rep - SST (Sales Support Team) you will be responsible for proactively increasing revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations and terminating contracts. Your essential duty is to support the district/metro area objectives in all aspects of sales and customer service to ensure World-Class service and operational excellence.

What you’ll do:

• Respond to all inbound calls in a consistent, professional and courteous manner
• Review all equipment requests and propose solutions that suit the customer's requirements
• Negotiate rates on equipment rentals in accordance with pricing policies and procedures
• Identify leads for new business and communicate to the appropriate field personnel
• Effectively resolve customer issues and coordinate solutions with other personnel
• Communicate delivery needs promptly and accurately to Logistics Manager/Dispatcher
• Call on lost and/or dormant accounts to generate business
• Other duties assigned as needed

Requirements:

• Bachelor's degree preferred or equivalent experience
• Exceptional relationship-building and customer service skills
• Strong ability to multitask in a fast-paced environment
• Independent, self-starter and strong self-imposed structure
• Excellent teamwork, interpersonal and communication skills
• Keen attention to detail
• Valid driver's license with acceptable driving record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently