Inside Sales Representative (Heavy Duty Parts)

Fort Garry Industries; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading parts supplier in Canada seeks a Counter Sales Representative to enhance customer relationships and deliver high-quality customer service. Responsibilities include assisting customers with heavy-duty parts transactions, managing product knowledge, and optimizing customer interactions. The ideal candidate will have a high school diploma, customer service skills, and the ability to lift heavy parts. Competitive wages, benefits, and a supportive workplace culture are offered.

Benefits

Competitive Wages - PLUS Yearly bonus!

Great Benefits - Health, Dental, Vision

RRSP Matching

Health Spending Account

Paid sick days

Discount on gym membership

Qualifications

• 1-5 years of experience selling heavy-duty parts or similar industry preferred.
• Able to lift parts upwards of 50-75 lbs, use ladders, and frequently walk in a large warehouse.
• Proficiency with multiple languages (Hindi, Punjabi, or Urdu) preferred.

Responsibilities

• Serve customers in person and on the phone.
• Advise on products, product applications, and warranty claims.
• Build long-lasting customer relationships.

Skills

Excellent customer service skills

Strong communication skills

Proficient with Microsoft Office

Team-oriented

Adaptable

Education

High school diploma or equivalent

Completion of parts technician trades program

Job description

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our EDMONTON WEST BRANCH has an exciting opportunity for a COUNTER SALES REP to join our team!

What You Will Do

The Counter Sales Representative is a customer-forward role that serves customers in person and on the phone, helping them select and purchase heavy-duty parts and equipment. You will work with your branch team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Provide product knowledge expertise in selling aftermarket heavy-duty parts to customers and build long-lasting customer relationships
• Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs
• Answer customer questions about products, prices, availability, product catalogues, and features
• Assist with cash and/or national accounts
• Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects
• Complete online training as needed and champion brand lines or products
• May be assigned special projects
• May deliver parts to customers with a company vehicle
• May operate a forklift within the branch
• Other duties as assigned

What We Require

• 1-5 years of experience selling heavy-duty parts sales, or a similar industry (Agriculture, Equipment, Trailers) preferred, combined with a high school diploma or other equivalency certificate
• Must be able to meet the physical requirements: Able to lift parts upwards of 50 -75 lbs., use ladders at varying heights, and frequently walk in a large warehouse
• Completion of a parts technician trades program is preferred but not required
• Proficiency with multiple languages (Hindi, Punjabi or Urdu) is preferred but not required
• Occasionally required to work Saturdays and overtime to meet business demands
• Proficient with Microsoft Office and other standard office equipment
• Excellent customer service skills
• Strong communication skills, including both written and verbal
• Team-oriented, adaptable, with a commitment to safety excellence

What We Offer

• Competitive Wages -PLUS Yearly bonus!
• Great Benefits -Health, Dental, Vision, and much, much more
• RRSP Matching
• Health Spending Account
• Paid sick days and Short-Term Disability Benefits
• Discount on gym membership
• Retirement Perks
• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work is. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.