Inside Product Support Representative

Finning Canada; Kelowna; Hybrid; CAD 90,000 - 105,000; Full time

Job summary

A leading equipment provider is seeking an Inside Product Support Representative in Kelowna, Canada. This permanent, sales-focused role involves driving parts solutions sales to a diverse customer base and collaborating with cross-functional teams. Candidates should possess a strong sales mindset and communication skills, with 2-3 years of relevant experience. The position offers a total annual compensation target of $90,000–$105,000+ with opportunities for professional growth.

Qualifications

• 2-3+ years in sales, customer service, or account management.
• Experience in heavy equipment or construction industry is a strong asset.
• Familiarity with parts systems and heavy equipment terminology.

Responsibilities

• Build strong relationships with owner-operators and contractors.
• Engage customers proactively and present tailored solutions.
• Develop strategic call plans to maximize sales performance.

Skills

Sales mindset

Customer service

Communication skills

Relationship-building

Consultative selling

Tools

Saleslink

Digital platforms

Job description

Overview

Finning Canada is hiring 2 openings for an Inside Product Support Representative. This is a permanent, sales-focused, customer-driven role responsible for driving parts solutions sales to a high-volume customer base and serving as the go-to contact for customers seeking expert guidance on parts and service solutions.

The role targets approximately $3M in annual revenue and involves using digital platforms such as parts.cat.com and Cat Central to support customers in areas including undercarriage, machine rebuilds, and component options. This is a commissioned sales role with a total annual compensation target of $90,000–$105,000+ (base salary plus variable incentives).

What You’ll Do

• Build strong relationships with assigned owner-operators and growing contractors—our Retail and Small Core customer segments—by understanding their business needs and delivering tailored parts and service solutions.
• Engage customers proactively to understand their needs and present tailored solutions that demonstrate Finning’s value.
• Leverage digital tools and data sources to identify opportunities and open the door to serving the customer.
• Develop strategic call plans and account strategies to maximize customer engagement and sales performance.
• Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink.
• Collaborate cross-functionally with product support, equipment sales, and service teams to deliver seamless customer experiences.
• The majority of the workday will be spent in your local facility or in front of customers, with an opportunity for a flexible work arrangement.

Skills You Bring

• A strong sales and customer service mindset with a proven ability to meet or exceed targets.
• Strong communication and relationship-building skills.
• Confidence in customer-facing interactions, with a focus on consultative selling.
• Ability to navigate complex customer needs and offer practical, value-driven solutions.
• Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided).

Experience & Qualifications

• Minimum 2-3+ years of proven success in sales, customer service, or account management.
• Experience in the heavy equipment or construction industry is a strong asset.
• Comfort with digital platforms and tools used in parts sales and support.
• Mechanical aptitude and willingness to learn skills like undercarriage measuring.

Why This Role?

This is a great opportunity to grow your sales career in a dynamic and supportive environment. You’ll gain hands-on experience in the heavy equipment industry, develop specialized product knowledge, and be part of a team that values initiative, collaboration, and customer success.

Equal Opportunity

Finning prioritizes a diverse and inclusive environment. We are an equal opportunity employer and encourage all individuals to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to providing reasonable accommodations during the recruitment process and beyond. If you require an adjustment/accommodation, please inform your recruiter.