Information Technology Service Delivery Manager

Titan power Ltd; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology company based in York Region, Markham, is seeking an experienced IT Manager. The ideal candidate will lead IT projects, manage a team of 5-10 people, and ensure smooth operations in a fast-paced environment with tight deadlines. A bachelor’s degree and strong communication skills are required. The position demands expertise in IoT and various networking technologies. Candidates should be proactive team players with excellent judgment and reliability.

Qualifications

• 5 years or more experience in IT management.
• Strong knowledge in Internet of things (IoT) and project implementation.
• Experience in managing teams of 5-10 people.

Responsibilities

• Assign IT projects to analysts and technicians.
• Coordinate and evaluate daily operations.
• Plan and control budget and expenditures.
• Recruit and train staff.

Skills

Computer and technology knowledge

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Judgement

Reliability

Team player

Proactive

Education

Bachelor's degree

Tools

Networking hardware

Networking security

Networking software

Linux

Job description

Overview

Languages: English

Education

• Bachelor's degree

Experience

• 5 years or more
• On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Assign IT projects to systems analysts, programmers and other computer technicians
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Recruit staff
• Review operational reports to assess compliance with software and hardware requirements
• Supervise computer analysts, engineers, programmers, technicians and other personnel
• Supervise staff
• Train staff
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Manage incidents
• Robotic process automation
• Consult with clients after sale to provide ongoing support

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Internet of things (IoT)
• Desktop applications
• Enterprise Applications Integration (EAI)
• Networking hardware
• Networking security
• Networking software
• Wireless networks
• Information Technology Infrastructure Library (ITIL)
• Linux
• Desktop publishing software

Area of work experience

• Design
• Project implementation
• Information technology (IT) service delivery
• Management
• Quality assurance or control

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Reliability
• Team player
• Proactive