Information Technology and Operations Administrator

Canadian Partnership for Women and Children; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

Oxfam Canada, as part of a global movement for change, is seeking an Information Technology and Operations Administrator. This role involves supporting IT operations, managing systems, and ensuring efficient service delivery, all while promoting the rights of women and girls. We seek candidates with a passion for social justice, technical expertise, and a commitment to exceptional customer service in a dynamic work environment.

Benefits

35-hour work week with flexible hours

Hybrid workplace with remote and onsite options

4 weeks paid vacation per year

Extensive health, dental, and wellness coverage

Paid sick days and additional time off

RRSP contributions

Qualifications

• Experience in IT customer service and infrastructure-support role (minimum 3 years).
• Strong background in IT infrastructure, service management, project management, and information security.
• Excellent English communication skills, orally and in writing.

Responsibilities

• Support IT team to ensure the computer network is running smoothly and safely.
• Provide onsite or remote support to troubleshoot and maintain IT systems and networks.
• Implement key project tasks as directed by the Manager, IT/O.

Skills

IT service management

Project management

Information security

Customer service

Troubleshooting

Networking

Technical communication

Education

Post-secondary education in Computer Sciences or Network Administration

Professional certification in a related field

Tools

Microsoft Active Directory

Microsoft Azure

Office 365 Tenancy

Windows Server Operating Systems

ServiceNow

JIRA

FreshDesk

VMWARE

Job description

Information Technology and Operations Administrator

Oxfam Canada is an affiliate of the internationalOxfam Confederation networked in over 90 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women’s rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a sayin thecritical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.

Oxfam Canada offers a generous compensation and benefits program, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage – we want you on our team!

SCOPE OF POSITION:

Reporting to the Manager, Information Technology and Operations (IT/O) the Information Technology (IT) and Operations Administrator will provide support to the priorities of IT and Operations Unit including special projects, system updates, project documentation and onsite or remote support. The responsibilities include technical, operational and administrative tasks to support information technology and operations projects and initiatives that improve the function, efficiency and security of Oxfam Canada’s information technology and operations infrastructure.

The IT and Operations Administrator role requires a comprehensive experience in IT service management, infrastructure, project management, and information security. Equally important is a strong focus on providing exceptional customer service to support the organization’s operational needs effectively.

The IT and Operations Administrator is a full-time, fixed-term role for one (1) year, requiring the incumbent to perform their duties on site, five (5) days per week.

MAJOR RESPONSIBILITIES:(This is not an exhaustive list of duties to be performed)

• Support the IT team to ensure the computer network is running smoothly, efficiently and safely.
• Provide onsite or remote support to troubleshoot and help maintain information technology systems and networks.
• Implement key project tasks as directed by the Manager, IT/O.
• Support the completion of the critical security control project.
• Support system updates, hardware and software configuration, installation and support including helping to maintain security and safety, as required.
• Prepare project documentation for review by the Manager, IT/O.
• Validate, secure and store project(s) documentation.
• Assist in identifying and resolving service tickets in a timely manner, in person or remotely.
• Prepare hardware and software for delivery including packaging and courier.
• Conduct onsite and remote technology support for virtual and physical meetings.
• Update inventory of all hardware and software resources.
• Offer technical support to users by responding to questions and concerns.
• Support package and disseminate computer equipment and retrievals including updates to asset inventory system.
• Administrative support to triage incoming mail, couriers, or equipment as required.
• Perform backups and restore data as needed.
• Other duties as assigned.

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

• Post-secondary education in Computer Sciences or Network Administration.
• Professional certification preferred in a related field.
• Strong background in IT infrastructure, service management, project management and information security.
• Minimum of three (3) years’ experience in IT customer service and infrastructure-support role.
• Demonstrated commitment to global justice, women’s rights, gender equality and social change.
• Professional certifications are an advantage (IT service management, project management and information security).
• Solid knowledge and direct experience working with:
  • Microsoft Active Directory
  • Microsoft Azure
  • Office 365 Tenancy
  • Windows Server Operating Systems
  • Ticketing systems like ServiceNow, JIRA, FreshDesk, and similar
  • Microsoft Windows Operating Systems
  • Microsoft Office and other desktop productivity tools
  • WAN/LAN Networking
  • Enterprise Antivirus and Firewall technologies.
  • VOIP systems and telephony
  • VMWARE Operating Systems and admin experience.
• Experience in installing and configuring system hardware, software and third-party software.
• Experience in developing technical guides for users.
• Demonstrated strong and detailed troubleshooting knowledge as well as general problem-solving skills.
• Demonstrated knowledge of system backup and data security techniques.
• Excellent English communication skills, orally and in writing.
• Ability to set priorities and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Demonstrable high standards of ethical conduct, honesty and integrity, with a high sense of accountability.
• Strong troubleshooting, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work with technical and non-technical staff.
• Demonstrated ability to deliver technical information in a format that enables end-users to understand.
• Empathetic to the end-user, service-oriented and tactful; work in a polite, courteous, and cooperative manner; listen to others and respond appropriately.
• Ability to work effectively in diverse cultural settings.
• Ability to work on site in the headquarters with on call availability.
• Experience working in a unionized environment is an asset.
• Willingness to sign and abide by the Oxfam Code of Conduct.
• Demonstrated commitment to feminism, anti-racism, justice, equity, diversity and inclusion.

In addition to competitive pay, Oxfam Canada Offers:

• 35-hour work week and the ability to work flexible hours.
• A hybrid workplace where staff can work from home and the Ottawa office.
• 4 weeks paid vacation per year, plus paid office closure December 27-31.
• Extensive health, dental and wellness coverage for staff and their dependents.
• Paid sick days, and additional time off for personal and care responsibilities.
• RRSP contributions.
• Caring, compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives.
• Regular opportunities for all staff across Canada to meet – in person and virtually – to learn, connect and grow as a team!

** MUST be eligible to work in Canada **

We recognize that structural barriers shape experiences and job qualifications. If you don’t see yourself reflected in every job requirement listed in the posting above, we still encourage you to apply.

At Oxfam Canada, we firmly believe diversity is fundamental in fostering a thriving, equitable empathetic and compassionate environment where everyone feels listened to, respected, valued and connected to one another and to the organization. We are looking for exceptional individuals who share our principles.

All our work is led by six core values: Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, persons of minority sexual orientation or gender identity, visible minorities, and others who may contribute to diversification and share our values. If you are invited to continue the selection process, please notify us as soon as possible of any particular adaptive measures you might require. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

Important Note: All offers of employment are conditional upon signing our strict code of conduct, subject to satisfactory references and may be subject to appropriate screening checks. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for Oxfam Canada.