Information Services Representative

College of New Caledonia; Prince George; On-site; CAD 61,000; Full time

Job summary

A prominent educational institution in Prince George seeks a Full-Time Leave Replacement to support communication efforts with internal and external clients. The successful candidate will manage inquiries, process mail, and maintain student records. Ideal for those with solid communication skills and a background in customer service within an educational environment. This role offers a supportive atmosphere while contributing to the College's mission.

Qualifications

• Minimum two years of related work experience, preferably in an educational setting.
• Able to work with constant interruptions.
• Minimum typing speed of 30 words per minute.

Responsibilities

• Identify and distribute College information to clients.
• Answer incoming telephone calls and provide information.
• Process and distribute mail for the Office of the Registrar.

Skills

Excellent interpersonal and communication skills

Word processing and spreadsheet skills

Ability to maintain attention to detail

Ability to handle difficult customers

Organizational skills

Education

Minimum one years’ post-secondary education in Communications or Applied Business Technology

Tools

Data entry skills (alpha/numeric)

Job description

Employment Status Full Time

Employment Type Leave Replacement

Job Summary

This position plays a key role in supporting effective and timely communication within the College and to external clients. This position reinforces the College’s values and vision by consistently demonstrating a caring, courteous and customer service oriented attitude and approach in all interactions with students, the public and other employees.

• Identify, collect and distribute College information for communication to internal and external clients.
• Answer incoming telephone calls, provide general information, and direct/transfer calls to the appropriate offices and individuals.
• Answer general knowledge questions of CNC processes, events and activities.
• Process and distribute all incoming Office of the Registrar mail.
• Lead person for Ministry of Justice Criminal Records Check process. Involves creating access codes, receiving confirmation and distribution of results to appropriate CNC personnel.
• Responsible for scanning and linking of all documents kept within the electronic student file in accordance with Perceptive Content processes.
• Prepare student requested “Verification of Enrollment” letters for various funding or other agencies.
• Obtain updated records of personnel and department changes and College activities for all CNC campuses.
• Monitor, respond, troubleshoot and redirect e-mail inquiries.
• Remain at switchboard position to monitor phones during emergencies and evacuations as per college policy.
• Train backup personnel on switchboard functions.
• Perform general duties including compiling acceptance packages, filing, photocopying, data entry, etc.
• Update and data enter into electronic student database personal information, admission and program requirements such as test results, transcript information, certificates, criminal record checks, etc.
• Maintain positive working relationship with various College departments and regions.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Complete other duties as assigned.

Skills & Qualifications

• Minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience.
• Minimum two years of related work experience, preferably in dealing with the public in an educational setting.
• Excellent interpersonal and communication skills.
• Excellent word processing, spreadsheet and data entry skills.
• Ability to quickly learn and retain a large body of general College information, including activities, functions, personnel, rules, policies, regulation, procedures, etc.
• Ability to work with constant interruptions and to maintain attention to detail.
• Ability to prioritize workload and complete multiple tasks manner in a fast-paced environment.
• Ability to make simple arithmetic computations and tabulations correctly.
• Ability to compose routine and non-routine correspondence.
• Ability to handle difficult customers appropriately.
• Ability to handle emergency telephone calls and situations.
• Ability to maintain confidentiality and privacy requirements.
• Minimum typing speed of 30 words per minute with 90% accuracy.
• Data entry keyboarding skills (alpha/numeric) of 90 key strokes per minute.
• Reliable, punctual with strong organizational skills.

Band F

Grade NA

Salary $60,876 per year

Location Prince George

CNC Campus Prince George

Province BC

Country Canada

Department Office of the Registrar

Posting Number 25-191SP

Employee Group Operational

Position end date (if temporary or seasonal) 08/14/2026

Number of Hours per week 35

Posting Competition Status Accepting Applications

Number of Positions to fill 1

Open Date 11/20/2025

Screening/Close Date 11/27/2025

Remain Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you legally able to work in Canada?
• Yes
• No
• * Do you have a minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience?
• Yes
• In progress
• No
• * Do you have a minimum two years of related work experience, preferably in dealing with the public in an educational setting?
• Yes
• No

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Optional Documents
• Credentials
• Other
• Optional Credentials 1