Infirmière de terrain gestion des cas bilingue temps partiel- Part-time Bilingual Field Nurse C[...]

McKesson; Témiscaming; On-site; CAD 51,000 - 86,000; Part time

Job summary

Une entreprise de soins de santé est à la recherche d'un représentant des services infirmiers extérieurs pour coordonner les programmes de soutien aux patients. Le candidat idéal devra interagir avec les patients et les professionnels de santé, administrer des médicaments et assurer le respect des procédures. Ce poste à temps partiel exige une expérience d'un an minimum et des compétences en communication en anglais et en français, ainsi qu'une certification d'infirmier(e). Le salaire se situe entre 51,200 $ et 85,400 $.

Benefits

Environnement de travail inclusif

Paquet de rémunérations compétitif

Qualifications

• Minimum d'un an d'expérience dans un poste similaire.
• Capacité à travailler de façon autonome et à prendre des décisions appropriées.
• Capacité à communiquer en anglais et en français.

Responsibilities

• Coordonner et livrer des services liés aux programmes de soutien aux patients.
• Interagir avec les patients, les médecins et les pharmacies.
• Administrer des médicaments et fournir de la formation aux injections.

Skills

Compétences en communication

Empathie

Compréhension des procédures opérationnelles standard

Education

Infirmier(ère) diplômé(e)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Availability: 8AM - 8 PM (Weekdays, total 18 hours a week)

Disponibilité : de 8 h à 20 h (en semaine, 18 heures par semaine au total)

Le représentant des services infirmiers extérieurs fait partie intégrante de l’équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par les Services spécialisés McKesson. Le rôle exige des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et d’autres professionnels de la santé (PS) pour introduire certains traitements chez les adultes et explorer et obtenir une couverture pour le médicament prescrit. Ce poste exige la compréhension et l’adhérence à des procédures opérationnelles standard propres aux entreprises, aux divisions, aux départements et aux programmes. Ce poste est à temps partiel et l’infirmière doit travailler de 16 à 20 heures par semaine.

Job Summary The Field Nurse Representative is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to introduce certain therapies and molecules in adult and pediatric settings to obtain coverage, injection and injection training for the prescribed medication. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures. This role is part-time and the nurse is required to work 16-20 hours/week.

Section A – Specific Responsibilities

• The Field nurse is the point of contact for the program, doctors and the injection clinics.
• Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics.
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Administer medication (injection), provide injection training and educational materials to patients.
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide HCP and patients with a technical product overview when required.
• Support HCPs with inventory verification and reordering upon need.
• Support field services with product’s materials and tools.
• Act as point of contact for the clinic sites (Adult and Pediatric).
• Act as escalation point for the Program Support Provider (PSP).
• Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received.
• Liaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physicians.
• Receive, record and report adverse events, as per program working instructions.
• Perform pharmacovigilance surveillance activities.
• Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services.
• Have expertise in one or more job functions within Patient Services group, mentoring, training and monitoring that area of responsibility.
• Participate in quality monitoring of services delivered, as assigned by departmental Manager.
• Perform other duties as assigned.

Section B – General Responsibilities

• Adhere to professional standards as prescribed by the professional associations and McKesson as applicable.
• Participate and assist in departmental continuous improvement activities related to process, quality, training.
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.
• Assist with reviews of aggregate data to identify program trends and communicate these trends appropriately.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Support patients and HCPs with training, education and injection services.
• Act as lead point of contact between the program and stakeholders.

Section C – Competencies Knowledge/Education

• Registered Nurse with current registration or in some instances other Health Care Professionals such as nurse (domestic or foreign trained) with valid registration for practice in Quebec.
• Pediatric specialization and/or experience is considered an asset. Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge.
• Understanding and compliance with corporate, divisional, departmental and program specific standard operating procedures.
• Experience: more than one year and up to three years experience in a previous job or jobs.
• Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person.
• Experience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.

Computer/Application Skills

• Required to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.

Problem Solving

• Navigate quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; respond to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisor.

External Customer Service

• Excellent customer service skills in dealing with patients, physicians, and other clients.
• Resolve customer complaints.

Planning/Coordinating Work

• Required to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plans.

Innovation/Proactivity

• Expected to suggest innovations to the supervisor, which affect the job or its workflow. Try different approaches when initial efforts to solve problems fail; anticipate possible problems and develop alternatives.

Working Conditions

• Able to work independently and make appropriate decisions.
• May be required to rotate shifts.

Language Skills

• Ability to communicate written and verbally in both English and French is desired and, in some cases, mandatory.

Travel

• Valid driver’s license, current auto insurance policy and access to reliable transportation for regional travel.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

McKesson accueille et encourage les candidatures de personnes en situation de handicap. Des mesures d’adaptation sont offertes sur demande pour les candidats participant à toutes les étapes du processus de sélection.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$51,200 - $85,400

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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