Incident Reporting Centre Operator – Bilingual

Allied Universal; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading security and facility services provider in Toronto, Ontario is seeking a Bilingual Incident Reporting Centre Operator. The successful candidate must have fluency in both French and English and experience in a security environment. Key responsibilities include monitoring CCTV and alarms, logging incidents, and responding to emergencies. The position offers a part-time role with competitive hourly rates and opportunities for career advancement in a diverse work environment.

Benefits

Paid training

Career growth opportunities

Bilingual work environment

Qualifications

• Fluency in both French and English is mandatory.
• 1–2 years of experience in a Security Operations Center or similar environment preferred.
• Must be 18 years of age or older.

Responsibilities

• Monitor CCTV systems and alarms to detect potential security threats.
• Log and report incidents with precision.
• Evaluate and respond to real-time incidents.

Skills

Fluency in French

Fluency in English

Strong multitasking skills

Communication skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office Suite

Job description

Overview

Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Incident Reporting Centre Operator - Bilingual in Toronto, Ontario.

Job Title: Incident Reporting Centre Operator - Bilingual

Location: Toronto, ON

Type: Part Time

Pay Rate: $27.00 to $29.00 per hour

Shifts: Saturday and Sunday

Overview

Allied Universal is seeking a Incident Reporting Centre Operator - Bilingual to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast‑paced, high‑security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities

• Monitor CCTV systems, alarms, and access control systems to detect potential security threats.

• Log and report incidents with precision, ensuring all details are accurately recorded and escalated when necessary.

• Evaluate and respond to real‑time incidents, determining the level of urgency and appropriate actions.

• Communicate professionally in both French and English with internal teams, stakeholders, and emergency contacts.

• Manage remote access for authorized personnel while ensuring compliance with security protocols.

• Conduct routine system checks to verify equipment and communication systems are fully operational.

• Coordinate with law enforcement, emergency services, and site personnel during emergencies.

• Maintain thorough and organized records for audits, compliance, and incident follow‑ups.

Requirements

• Fluency in both French and English (verbal and written) is mandatory.

• 1–2 years of experience in a Security Operations Center (SOC), GSOC, or Incident Reporting Center (IRC) environment preferred.

• Must be 18 years of age or older.

• High school diploma or equivalent (GED).

• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.

• Strong multitasking and communication skills.

• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Paid training and continuous professional development.

• Opportunities for career growth and advancement within a global organization.

• Supportive, inclusive, and bilingual work environment.

Disclaimer

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.