Inbound Sales Supervisor I: Growth Leader

MCI; Nova Scotia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A fast-growing tech-enabled business service company in Nova Scotia seeks a Customer Service Supervisor to manage a team of inbound agents. This full-time, on-site role involves performance monitoring, team coaching, and collaboration with various departments. Ideal candidates will have leadership skills, call center experience, and a commitment to improving service quality and sales performance. Competitive benefits and a supportive work environment are offered.

Benefits

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Qualifications

• 3 years in a call center environment or 1 year in a supervisory role.
• Experience managing remote and on-site teams is a plus.
• Strong creative thinking and dedication to people.

Responsibilities

• Manage day-to-day performance of 15-20 inbound sales agents.
• Monitor performance metrics and drive improvements.
• Conduct regular coaching sessions and performance reviews.

Skills

Leadership skills

Excellent communication

Interpersonal abilities

Organizational skills

Conflict resolution

Time management

Multitasking

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Call center tools

Job description

A fast-growing tech-enabled business service company in Nova Scotia seeks a Customer Service Supervisor to manage a team of inbound agents. This full-time, on-site role involves performance monitoring, team coaching, and collaboration with various departments. Ideal candidates will have leadership skills, call center experience, and a commitment to improving service quality and sales performance. Competitive benefits and a supportive work environment are offered.