Inbound Call Centre Specialist (Regina)

EmergencyMD; Regina; On-site; CAD 80,000 - 100,000; Full time

Job summary

A dedicated communication service provider is seeking an Inbound Call Center Specialist to handle a high volume of calls with professionalism. The role requires great communication skills, empathy, and attention to detail. You will gather and document information accurately while following established procedures. A minimum of a High School Diploma or GED is required, along with the ability to work a flexible schedule, including weekends and holidays. This in-office position offers benefits and competitive pay.

Benefits

RRSP with company matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• Must be 18 years of age.
• Ability to work a flexible schedule including weekends and holidays.
• Demonstrated accurate and fast typing skills.

Responsibilities

• Answer a high volume of incoming calls professionally.
• Gather and document specific information accurately.
• Follow all required processes and procedures.
• Complete required Call Center training.

Skills

Verbal and written communication skills

Active listening skills

Typing skills

Professional phone voice

PC/computer skills in Microsoft Windows

Education

High School Diploma or GED

Job description

Immediate Career Opportunity: Join Directors' Choice as a Inbound Call Center Specialist!

Directors' Choice is hiring Inbound Call Center Specialists. We provide essential communication services for funeral homes, requiring a unique blend of high-level empathy and sharp attention to detail.

Champion human connection by ensuring that callers are transferred correctly and the right message gets to the right person at the right time – especially if it's urgent. We are dedicated to creating a diverse community where you are valued for your unique perspective. This is an in-office position.

The Essential Duties of our Specialists are:

• Answer a high volume of incoming calls professionally and with a polite demeanor
• Accurately gather and provide specific information; ensure that all messages taken are documented correctly with pertinent information
• Follow all required processes and procedures
• Attend and successfully complete required Call Center training

The Skills and Qualifications we look for are:

• The ability to demonstrate verbal and written communication skills, specifically: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active‑listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

Compensation: $17/hour

Shifts Offered:

• Full Time, 8-hour shifts
• You must be available to work afternoons/evenings, a weekend shift, and holidays
• Paid training is three weeks, Monday-Friday 8am-4pm

Our Benefits for Full Time Employees Include (for Full-Time employees only; waiting period may apply):

• RRSP with company matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply today!