Improvement Consultant (Operational Excellence)

Michael Garron Hospital; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent healthcare facility in Toronto is seeking an Improvement Consultant to enhance quality improvement initiatives. The role involves collaborating with various teams, managing multiple projects, and requires strong data analytics skills and a relevant bachelor's degree. Ideal candidates should have at least 5 years of experience in healthcare-related projects, along with certifications in Lean/Six-sigma and project management. The position promotes a culture of continuous improvement and high-quality patient care.

Qualifications

• 5 years of experience in quality/process improvement projects in a healthcare setting.
• Strong team facilitation skills to provide clarity on project goals.
• Excellent time management skills to manage multiple projects.

Responsibilities

• Design and deliver operational improvement initiatives.
• Foster a continuous improvement culture across the hospital.
• Collaborate with multidisciplinary teams on various projects.

Skills

Team facilitation

Time management

Data analytics

Communication skills

Microsoft Office Suite

Education

Bachelor’s degree

Master’s degree in Business or Healthcare Administration

Tools

Power BI

Tableau

VBA

SQL

Job description

Overview

The Operational Excellence (OpX) team partners with patients, leaders and care providers across the hospital and its community to drive positive change in the areas of quality improvement and operational excellence. Reporting to the Lead, Operational Excellence, the Improvement Consultant will be involved in the design and delivery of strategy and operational improvement initiatives, while fostering a continuous improvement culture.

Education

• Bachelor’s degree required
• Master’s degree (Business or Healthcare Administration) and healthcare related certifications are assets
• Lean/Six-sigma and project management certifications are assets

Qualifications

• 5 years of experience designing and implementing quality/process improvement projects in a healthcare setting
• Strong team facilitation skills with the ability to provide multi-disciplinary team members with clarity on project goals and a pathway toachieve success
• Excellent time management skills with the ability to effectively manage multiple projects and address competing demands on the basis of priority
• Excellent data analytic experience, including solution design for complex data reports, automate data reporting using VBA, SQL or other methods, experience with large healthcare data sets, Cerner, Oracle, ministry level reporting an asset, experience with CI/CD pipelines an asset, familiar with data modeling, testing and validation an asset
• Excellent capabilities with Microsoft Office suite, including data analytics and visualization tools (i.e. Power BI, Tableau)
• Demonstrated communication skills, both oral and written with the ability to succinctly convey the salient messages imbedded in large information sets
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contributeto a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and theirco-workers through adherence to MGH's policies and practices.