Implementations Specialist (Contract)

Verto Health; Toronto; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading health technology firm in Toronto is seeking an Implementations Specialist to optimize and deploy their healthcare platform. The role involves managing clinical workflows and engaging directly with various healthcare stakeholders. Ideal candidates have a degree in Health Sciences and 3-5 years of relevant experience. The position offers a salary range of $75,000 to $90,000 CAD per year and includes a comprehensive benefits package, fostering a collaborative environment focused on improving healthcare delivery.

Benefits

Health and dental coverage

Paid time off

Professional development support

Flexible work arrangements

Qualifications

• 3-5 years experience in clinical, health informatics, or technology driven environments.
• Experience working with clinical teams in sensitive, real-world settings.
• Strong understanding of the Canadian healthcare system.

Responsibilities

• Lead planning and implementation of health IT projects.
• Conduct requirements gathering to understand workflows.
• Ensure quality through solution testing and issue resolution.

Skills

Project Management

Stakeholder Engagement

Quality Assurance

Clinical Implementations

Knowledge Sharing

Education

Bachelor’s degree in Health Sciences, Health Administration, Life Sciences, or a related field

Job description

About Verto Health

At Verto Health, we’re transforming how healthcare organizations connect and collaborate through delivery of digital twin & AI-enabled journeys for population health. Our solutions use patented technology to transform structured and unstructured data, from any source, into seamless patient journeys - reducing administrative burden for clinicians. The VERTO™ platform has powered 11.5M+ patient visits and enhanced care across 100+ sites & 25+ health systems/regions & hospitals.

We’re a team of implementers, engineers, designers, and healthcare professionals united by curiosity, compassion, and a drive to make an impact. We believe that the best ideas come from collaboration—so we build in the open, learn continuously, and make sure our team sees their work in action!

Verto is a hybrid company with a remote-first approach. While most of our team works remotely within the GTA, we encourage in-office collaboration at OneEleven (downtown Toronto).

The Role

As an Implementations Specialist, you will join Verto’s Clinical Implementations team. You will play a critical role in the optimization and frontline deployment of the Verto platform across diverse clinical environments.

This is a highly visible, customer facing role that sits at the intersection of clinical workflows, technology, and change management. You will work directly with physicians, specialists, clinical staff, administrators, patients, and caregivers to assess workflows, gather requirements, configure solutions, and support successful rollouts.

This role is ideal for someone in an early to mid career in health informatics or clinical technology who enjoys variety, thrives in fast paced environments, and can comfortably shift between clinical requirements gathering, basic project coordination, stakeholder engagement, and hands on implementation.

Note: This role is a maternity leave coverage position and will be offered as an indefinite-term contract.

What You’ll Do

• Project Management
  • Lead the planning and implementation of clinical and health IT implementation projects
  • Manage project plans, timelines, and KPIs to ensure successful delivery
  • Proactively identify risks, manage issues, and drive mitigation strategies
  • Act as a change agent and primary point of contact for clinical and project stakeholders
  • Support solution design and configuration of Verto products based on client requirements needs
• Customer and Stakeholder Engagement
  • Conduct clinical and operational requirements gathering to deeply understand client workflows
  • Act as a liaison between customers and internal teams including product, engineering, and support
  • Build and maintain strong, trusted relationships with clinical and operational stakeholders
  • Manage client escalations and ensure transparent, timely communication
  • Facilitate regular project meetings, kick offs, training sessions and close outs with clarity and confidence
• Quality Assurance
  • Build basic test plans and carry out solution testing to ensure quality standards are maintained
  • Oversee issue prioritization, feature requests, and resolution tracking during implementations
• Clinical Implementations
  • Lead the identification, development, planning, implementation, and sustainment of clinical IT solutions
  • Analyze clinical workflows and develop supporting documentation and process models
  • Develop client-facing training materials; QRGs, videos, user guides, etc. to ensure adoption of the solution
• Knowledge Sharing and Enablement
  • Develop internal implementation documentation including guides, demos, and training materials
  • Support continuity and succession planning by sharing implementation knowledge across teams
  • Participate in knowledge translation sessions to support internal and external stakeholders

What You Bring

• Bachelor’s degree in Health Sciences, Health Administration, Life Sciences, or a related healthcare field
• Strong foundational understanding of healthcare delivery, clinical environments, and patient care workflows
• Three to five years of experience supporting or leading projects in clinical, health informatics, or technology driven environments
• Hands on experience working with clinical teams or healthcare stakeholders in sensitive, real world settings
• Exposure to health IT or digital health implementations, including workflow assessment and system rollouts
• Experience supporting technology or ICT implementations in any sector
• Familiarity with project management fundamentals including timelines, dependencies, and risk tracking
• Understanding of the Canadian healthcare system and how clinical teams operate day to day
• Knowledge of clinical workflows, care pathways, and operational processes
• Awareness of healthcare privacy, security, and data governance considerations
• Strong written and verbal communication skills with the ability to explain complex concepts clearly
• Ability to manage multiple workstreams and priorities in fast paced environments
• Comfortable working with diverse stakeholders including clinicians, administrators, and technical teams

Nice-to-Haves

• Master of Health Informatics or equivalent advanced degree
• Health Informatics certificate combined with a relevant Bachelor’s degree
• Experience leading clinical IT or health technology implementations end to end
• Previous experience working in health tech, digital health, or healthcare software environments
• Familiarity with agile project management or change management practices
• Exposure to healthcare integrations, privacy, and security considerations
• Experience documenting workflows, creating implementation guides, or delivering training
• Prior customer facing implementation or support experience
• Passion for improving healthcare delivery through technology

Working Environment

This role includes required travel to external clinical sites and is classified as Working Environment Risk Level 2.

Compensation

The salary range for this role is $75,000 to $90,000 CAD per year, depending on experience, skills, and alignment with the role.

In addition to base compensation, Verto Health offers a comprehensive benefits package, which may include health and dental coverage, paid time off, professional development support, and flexible work arrangements.

Compensation is reviewed regularly to ensure fairness, market alignment, and internal equity.

Use of AI in the Hiring Process

Verto Health may use artificial intelligence enabled tools during parts of the recruitment process to support administrative and efficiency focused tasks. This may include tools used for scheduling, note taking during interviews, or summarizing candidate information.

AI tools are used to assist our hiring team, not to make final hiring decisions. All candidate applications and interview outcomes are reviewed and evaluated by people.

If you have questions about how AI is used in our hiring process, or if you require accommodations at any stage, please let us know and we’ll work with you to ensure a fair and accessible experience.

Final Thoughts

At Verto Health, we’re not just writing code—we’re reimagining how healthcare connects. Whether you’re just starting out or ready to lead large-scale initiatives, you’ll find a place here to grow, collaborate, and make real-world impact.

Do you have 70% of the qualifications we’re looking for? That’s enough. Apply anyway!

Verto Health is committed to providing an inclusive and accessible experience for all applicants. If you require accommodations during the recruitment process, please let us know and we’ll work with you to meet your needs.