Hybrid Technical Services Engineer – Platform Expert

MongoDB; Vancouver; Hybrid; CAD 115,000 - 160,000; Full time

Job summary

A leading database company in Vancouver seeks a Technical Services Engineer to resolve complex customer issues regarding MongoDB ecosystems. This role involves working with key partners, advising on architecture and performance, and developing internal support tools. Candidates should have systems engineering experience, a good understanding of networking protocols, and the ability to code in multiple languages. This position offers a competitive salary range of $115,000 to $160,000 CAD alongside a comprehensive benefits package.

Benefits

Equity

Flexible paid time off

20 weeks fully-paid parental leave

Health, dental, and vision benefits

Mental health counseling

Qualifications

• Self-taught with a curiosity for technology.
• Ability to think on your feet and solve problems in real-time.
• Rapid learning of a wide variety of new technical skills.

Responsibilities

• Advise customers on complex MongoDB issues.
• Work with partners on architecture and performance queries.
• Contribute to software development for support tools.

Skills

Systems engineering experience

Understanding of networking concepts and protocols

Experience managing large scale databases

Storage engineering experience

Ability to read and write code

Experience with APIs

Analysis of customer workloads

Problem-solving abilities

Collaboration amongst cross-functional teams

Adaptability in ambiguous situations

Job description

A leading database company in Vancouver seeks a Technical Services Engineer to resolve complex customer issues regarding MongoDB ecosystems. This role involves working with key partners, advising on architecture and performance, and developing internal support tools. Candidates should have systems engineering experience, a good understanding of networking protocols, and the ability to code in multiple languages. This position offers a competitive salary range of $115,000 to $160,000 CAD alongside a comprehensive benefits package.