Hybrid/Remote Strategic CSM — Growth & Retention

Certn; Calgary; Hybrid; CAD 52,000 - 67,000; Full time

Job summary

A global tech firm located in Calgary, Alberta is seeking a Customer Success Manager to drive strategic initiatives and foster long-term customer relationships. Responsibilities include managing account plans, resolving issues, and enhancing customer satisfaction with a focus on revenue growth. The ideal candidate should have a background in customer success and strategic account management, possess strong analytical skills, and collaborate effectively across teams. This role offers a hybrid work environment and competitive compensation.

Benefits

Competitive salary

Comprehensive health benefits

Generous paid time off

Qualifications

• Proven success in customer success, account management, or a related field.
• Showcased effectiveness in strategic account management.
• Effective communication and presentation abilities.

Responsibilities

• Develop and execute account plans to ensure customer success.
• Serve as primary contact for escalated issues.
• Implement strategies to reduce churn and enhance loyalty.

Skills

Customer success experience

Strategic account management

Analytical and problem-solving skills

Effective communication

Presentation skills

Tools

Hubspot

Job description

A global tech firm located in Calgary, Alberta is seeking a Customer Success Manager to drive strategic initiatives and foster long-term customer relationships. Responsibilities include managing account plans, resolving issues, and enhancing customer satisfaction with a focus on revenue growth. The ideal candidate should have a background in customer success and strategic account management, possess strong analytical skills, and collaborate effectively across teams. This role offers a hybrid work environment and competitive compensation.