Hybrid Customer Service Pro — Growth & Well-Being

Manulife; Halifax; Hybrid; CAD 37,000 - 63,000; Full time

Job summary

A leading financial services provider in Halifax is seeking Customer Service Representatives to enhance customer connections and deliver exceptional service. The role involves handling inquiries through inbound calls and emails, utilizing advanced technology for accurate documentation. Ideal candidates should possess excellent communication skills, experience in customer service, and the ability to navigate multiple systems. Enjoy a hybrid work model and customizable benefits while growing your career in a supportive environment.

Benefits

Unlimited coffee

Positive atmosphere

Customizable benefits

Qualifications

• Experience in a fast-paced customer service environment.
• Call center experience, especially in financial services, is a strong asset.
• Strong technical skills in navigating multiple systems.

Responsibilities

• Provide exceptional customer service to policyholders via inbound calls, email, and chat.
• Handle a high volume of inquiries and deliver proactive solutions.
• Collaborate with colleagues to resolve complex issues.

Skills

Excellent English communication skills

Experience in a fast-paced customer service environment

Strong technical skills and ability to navigate multiple systems

Job description

A leading financial services provider in Halifax is seeking Customer Service Representatives to enhance customer connections and deliver exceptional service. The role involves handling inquiries through inbound calls and emails, utilizing advanced technology for accurate documentation. Ideal candidates should possess excellent communication skills, experience in customer service, and the ability to navigate multiple systems. Enjoy a hybrid work model and customizable benefits while growing your career in a supportive environment.