Hybrid Bilingual Client Support Pro - Montreal

Machool Technologies; Montreal; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading shipping platform in Montreal is seeking a Bilingual Client Care Specialist to provide exceptional support to customers in both French and English. You will handle complex issues, ensuring a positive experience while managing high volumes of inquiries. The ideal candidate has at least 3 years of customer support experience, strong problem-solving skills, and a passion for delivering outstanding customer service. This role offers a hybrid work model and a dynamic team environment.

Benefits

Hybrid work - 3 days a week at the office

Hands-on training and support

Company stock option plan

Competitive salary

Qualifications

• Minimum of 3 years of experience in a customer support role.
• Proven experience handling difficult customers with a calm approach.
• Experience with ticketing systems and managing high volumes of tickets.

Responsibilities

• Provide top-tier support to customers via email, phone, and chat.
• Handle complex inquiries, providing solutions to meet customer needs.
• Collaborate with partners and internal teams to resolve issues.

Skills

Customer support experience

Problem-solving abilities

Fluent in French and English

Communication skills

Technical skills

Job description

A leading shipping platform in Montreal is seeking a Bilingual Client Care Specialist to provide exceptional support to customers in both French and English. You will handle complex issues, ensuring a positive experience while managing high volumes of inquiries. The ideal candidate has at least 3 years of customer support experience, strong problem-solving skills, and a passion for delivering outstanding customer service. This role offers a hybrid work model and a dynamic team environment.