HVAC Service Coordinator

Black & McDonald; Brossard; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values diversity and fosters an inclusive work environment. This role is perfect for someone who thrives on variety and enjoys working with people. You will be responsible for managing customer service requests, coordinating technician schedules, and ensuring quality service delivery. With a commitment to operational excellence, this innovative firm offers opportunities for training and development, making it an ideal place for career growth. If you are a proactive self-starter with strong communication skills, we invite you to apply and be a part of a dedicated team that values your contributions.

Qualifications

• Degree in project management or applicable trades experience.
• 1 to 4 years' experience in facility/service management operations.

Responsibilities

• Receive and address customer service requests.
• Coordinate technician schedules and manage service contracts.
• Prepare and submit invoices and proposals.

Skills

Customer Service

Adaptability

Problem-Solving

Communication Skills

Time Management

Education

Degree in Project Management

Logistics or Engineering Technology

Tools

Microsoft Office Suite

Foxit PDF

Job description

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi-trade service provider that delivers high-quality construction, facilities management, and technical solutions. We are a family-owned company with over 6,000 skilled professionals across North America, backed by more than 100 years of diverse market experience. We are committed to operational excellence and customer-focused solutions that stand the test of time.

We value diversity and foster an inclusive work environment that respects people's dignity, ideas, and beliefs. Our corporate culture encourages equal opportunity for all employees, contractors, customers, suppliers, and partners.

Black & McDonald offers training and development programs for employees at all levels and supports stimulating career growth.

This position is ideal for someone who enjoys working with people and values variety in their work. The successful candidate will be a self-starter, able to work independently with a proactive approach to tasks. Adaptability, meeting deadlines, and managing competing priorities are essential. Customer service, accuracy, efficiency, and confidentiality are critical to success. Responsibilities include, but are not limited to:

DUTIES AND RESPONSIBILITIES

1. Receive customer requests (service calls) and ensure they are addressed
2. Manage the application development cycle according to management protocol (ERP)
3. Plan and prepare annual, monthly, and weekly service visit schedules for maintenance contracts
4. Monitor files daily to ensure smooth progress and timely completion
5. Coordinate technicians' work and material needs
6. Define with technicians or subcontractors the best course of action and services to be provided
7. Ensure work meets customer expectations and follow up during execution
8. Maintain daily communication with technical teams, track schedules, and validate timesheets for payroll
9. Prepare and submit invoices following best practices
10. Reconcile and invoice all service requests daily
11. Prepare, send, and follow up on proposals based on technician recommendations
12. Participate in weekly meetings, discussing customer account information related to profitability and satisfaction
13. Update and maintain customer account information
14. Manage invoice credits and chargebacks as needed
15. Handle inventory control processes
16. Perform all other related tasks

EDUCATION AND SKILLS REQUIREMENTS

• Degree in project management, logistics, engineering technology, or applicable trades experience as a substitute
• 1 to 4 years' relevant experience in facility/service management operations
• Intermediate proficiency in Foxit PDF, Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
• Bilingual in French and English (English required due to communication with internal and external stakeholders outside Quebec)

OTHER REQUIREMENTS

• Occasional customer visits may be required
• Work outside normal hours may be necessary

QUALIFICATIONS

• Adaptability to change and proactive problem-solving
• Effective communication skills (verbal and written)
• Commitment to continuous learning
• Customer-oriented mindset
• Accountability for personal and team commitments
• Logical problem-solving and innovative thinking
• Teamwork and collaboration skills
• Respect for diversity and others' perspectives

Black & McDonald encourages applications from people with disabilities. Accommodations are available upon request during the recruitment process.