HR Service Desk Analyst

Cornerstone Building Brands; Brantford; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading building materials company in Brantford, Ontario, is seeking a Human Resources (HR) Service Desk Analyst. This role involves providing support for employee-related inquiries, managing HR tickets, and ensuring data integrity within the HR system. The ideal candidate will have over 5 years of HR experience and a bachelor’s degree, alongside strong customer service and problem-solving skills. This full-time position offers a competitive salary range of $80,000 - $90,000 along with benefits starting day one.

Benefits

Medical benefits

Dental benefits

Vision benefits

RRSP

Paid Time Off (PTO)

Qualifications

• 5+ years’ experience in human resource operations.
• Knowledge of standard human resources processes.
• Process oriented with a strong attention to detail and accuracy.

Responsibilities

• Serve as the initial point of contact for employee data-related questions.
• Support the HR Technology team with day-to-day activities.
• Monitor and resolve data discrepancies.

Skills

Customer Service

Problem-Solving

Communication

Teamwork

Organizational Skills

Self-starter

Technical Skills

Education

Bachelor’s degree or equivalent experience

Tools

Dayforce

HR ticketing systems

Job description

Overview

The Human Resources (HR) Service Desk Analyst at Cornerstone Building Brands provides first-level support for employee-related inquiries and requests from HR Business Partners. Reporting directly to Manager, HR Technology, this role will ensure the system meets the needs of the HR department, manages HR tickets, supports HR processes, and troubleshoots issues, while maintaining data integrity, a high level of confidentiality and discretion when handling sensitive business and employee information.

Responsibilities

• Serve as the initial point of contact regarding employee data-related questions submitted through HR ticketing systems, ensuring users receive timely resolutions to their inquiries.
• Support the day-to-day activities for the HR Technology team, processing transactions within the HRIS systems.
• Monitor data integrity and proactively identify and resolve data discrepancies.
• Administer and maintain the HRIS platform, including system configurations, user access, and security protocols.
• Provide training and support to HR and other users to ensure effective system utilization.
• Assist in the development of HR process improvements and automation initiatives.
• Work closely with HR Business Partners and HR Centers of Excellence to provide effective HR support and foster a positive work environment.
• Help collecting and transferring knowledge to drive continuous improvement within the HR service desk.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in human resource operations.
• Knowledge of standard human resources processes.
• Process oriented with a strong attention to detail and accuracy.
• Customer Service: Strong focus on meeting stakeholder needs in a timely and effective manner.
• Problem-Solving: Ability to analyze issues and implement solutions, using sound judgment and making independent decisions with confidence.
• Communication: Strong communication and interpersonal skills with the ability to build effective working relationships with key stakeholders.
• Teamwork: Ability to work collaboratively with different organizational units and HR professionals.
• Organizational Skills: Excellent multitasking and prioritization skills; ability for organizing and managing a high volume of tasks without losing focus.
• Self-starter: demonstrates initiative; motivated to improve processes and suggest solutions independently.
• Technical Skills: Experience with Dayforce and ticketing systems is preferred.

Additional Information

The Canada base salary range for this full-time position is $80,000 - $90,000 + medical, dental, vision benefits starting day 1 + RRSP and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)