HR Analyst

Global Technical Talent; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a candidate for a role that involves addressing escalated learner inquiries, analyzing trends in training, and acting as an LMS expert. The ideal applicant will have at least 2 years of experience in a learning environment, be proficient in Microsoft Office, and possess strong problem-solving skills. The role offers remote work with occasional onsite requirements and a supportive work environment, promising opportunities for career advancement.

Benefits

Opportunity for career advancement

Supportive work environment

Reputable organization

Qualifications

• Minimum 2 years of experience in a training or learning environment.
• Strong LMS knowledge is essential.
• Excellent research and investigative skills.

Responsibilities

• Respond to escalated learner inquiries through ServiceNow.
• Monitor and report on learning and training trends.
• Act as a subject matter expert in LMS.

Skills

LMS knowledge

Problem-solving skills

Attention to detail

Business writing skills

Interpersonal skills

Tools

Microsoft Office

ServiceNow

Job description

Who’s hiring?

Employer Industry: Banking and Financial Services

Why consider this job opportunity?

• Pay rate of C$20/hr
• Opportunity for career advancement and growth within a top‑tier organization
• Primarily remote work with onsite requirements a few times per year
• Supportive and collaborative work environment
• Chance to contribute to learner experience and organizational success
• Work with a reputable company recognized as a Top 10 bank in Canada and North America

What to Expect (Job Responsibilities)

• Respond to and resolve escalated learner inquiries through ServiceNow within defined service level agreements
• Participate in end‑to‑end issue management processes involving multiple stakeholders
• Monitor and report on trends in learning and training escalations
• Analyze escalation trends and contribute to recommendations for remediation and improvement
• Act as a subject matter expert in LMS and online learning solutions to support learners and L&D partners

What is Required (Qualifications)

• Minimum 2 years of experience in a training or learning environment with strong LMS knowledge
• Excellent research and investigative skills with strong attention to detail
• Strong problem‑solving skills with a learner‑focused mindset
• Excellent business writing, interpersonal, and presentation skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

How to Stand Out (Preferred Qualifications)

• Knowledge of LMS platforms and basic SharePoint
• Experience with ticketing systems
• Demonstrated initiative and eagerness to learn and expand skill sets

#gttca #Banking #LearningAndDevelopment #CareerOpportunity #RemoteWork #FinancialServices

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