Housekeeping Assistant

NHS; Farnham; Hybrid; CAD 45,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Housekeeping Assistant for a role that involves maintaining cleanliness and supporting clinical staff. The ideal candidate will have strong interpersonal and communication skills, as well as the ability to work both independently and as part of a team. Benefits include flexible hours, professional development opportunities, and a supportive working environment. Experience in a care setting is preferred but not essential. Join us to make a real difference in patient care.

Benefits

Six weeks paid holiday plus public holidays

Pension plan with matched contributions

Employee Assistance Programme

Skill Development and Training

Qualifications

• Previous experience in a hospital/care environment preferred but not essential.
• Food & Hygiene or Manual Handling certificates are beneficial.
• Ability to carry out the requirements of the job role.

Responsibilities

• Maintain cleanliness of the environment.
• Support clinicians and attend to requests from patients.
• Ensure food and beverages are served safely.

Skills

Interpersonal skills

Communication skills

Team working skills

Basic computer skills

Job description

Salary: £23,890 per annum WTE (based on 37.5 hours aweek)

Hours: Full and part-time hours available, to be discussed at interviewVarious shifts available Weekdays, Evenings and Weekends

Location: Camberley (Farnham, Surrey from Spring 2026)

Areyou looking for a job where you can make a real difference? At PhyllisTuckwell, we pride ourselves on offering exceptional care to our patients andtheir families and carers.

Wehave vacancies for Housekeeping Assistants to join our busy, friendly andsupportive housekeeping team, as we look towards growing our team inpreparation for moving back to our new hospice in Farnham.This role will be temporarily based atKings Lodge Care Home in Camberley until our new hospice is completed, at whichpoint our IPU and this role will relocate from Camberley to Farnham.

OurHousekeepers are an essential part of Phyllis Tuckwell, not only forhousekeeping but for also maintaining a positive and friendly atmosphere forour patients and their families. Whilst previous experience of similar work inan in-patient environment is preferred, this is not essential, and in-housetraining will be provided for the successful candidate.

If you wouldlike to feel part of a welcoming and committed team, benefit from strong peerand managerial support, we would be delighted to hear from you.

Main duties of the job

About You

A successful HousekeepingAssistant will have:

• The ability to support clinicians
• A flexible and professional approach
• Excellent interpersonal and communicationskills
• Strong team working skills as well as theability to work independently
• Basic computer skills

For a full list of essential requirements, please refer to the jobdescription and person specification document.

We arebased in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliativeand end of life care for people living with an advanced or terminal illness,across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the livesof our patients and their loved ones, providing outstanding care at a time thatreally matters. Our Housekeeping teammembers are pivotal in helping deliver our vital services, ensuring every dayis precious for our patients.

The impact of our services on the lives of our patients and theirfamilies can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

About us

We Offer:

• Six weeks paid holiday plus public holidays (pro-rated for part time staff)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card
• Skill Development and Training
• Diverse Training Courses

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues

97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Julie Erdilek, Housekeeping and Catering Manager on [e-mail] or phone [phone]. If you have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail].

Closing date for receipt of completed applications: This is a rolling advert, with interviews taking place as suitable applications are received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Job responsibilities

PHYLLIS TUCKWELL

JOB DESCRIPTION

JOB PURPOSE:

To monitor and maintain high standards of cleanliness ofthe environment, understand specific professional ethical aspects of the jobrole and continually maintain and update knowledge. Ability to carry out therequirements of the job or a range of related jobs requiring light physicaleffort.

RESPONSIBILITIES:

1.0 Professional

1.1 Toensure all surfaces are visibly clean and free from dust, dirt and debris andthat appropriate cleaning agents and equipment are used.

1.2 Toensure appropriate protective clothing is worn, including uniform and footwear.

1.3 Toensure cleaning is carried our in a manner and a time that causes minimumdisruption.

1.4 Toensure spillages and hazards are removed with minimal delay.

1.5 Toinform the appropriate authority when cleaning schedules cannot be carried out.

1.6 Toensure equipment and materials are returned to the appropriate storage place.

1.7 Toensure requests from patients and families are checked with clinical staff andthat any concerns are passed on to nursing staff.

1.8 Toensure food and beverages are served in an appropriate and safe manner inaccordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems andprocedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and mainresponsibilities.

2.3 To effectively manage self and lead others to meet hospiceaims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0Trainingand Development

a)Team

3.1 Toattend statutory training sessions as directed by the Housekeeping Manager andunderstand legislation associated with such training.

3.2 Throughthe hospice annual appraisal review system, review training needs and agreeyearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff tolearn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to providesupport and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvementscould be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction withpatient, relatives, and carers.

4.2 Provide ahigh level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to takepart in quality testing issues in conjunction with the Housekeeping Manager.

6.0Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in thesafeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harmor abuse of adults and children at risk.

You are required to:

• adhereto Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supportsthe local authoritys multi agency safeguarding policy, the law (Care Act 2014)and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• informthe appropriate PT professional where there is concern that an adult or childmay be at risk of harm, abuse, or neglect.

PhyllisTuckwell is committed to an Equal Opportunities approach, valuing, andrespecting everyone as individuals, with diverse opinions, cultures,lifestyles, and circumstances.

This jobdescription is underpinned by Phyllis Tuckwells philosophy, culture, and corevalues, which actively embrace diversity and inclusion and promotes total teamspirit.

This job description is currentand subject to yearly review in consultation with the jobholder. It isliable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Experience

• Previous experience of similar work in a hospital/care environment preferred but not essential.
• Food & Hygiene or Manual Handling certificates are beneficial but not essential.
• Ability to carry out the requirements of the job role.
• Understand the importance of updating job knowledge.

Relationships and Verbal Communication

• To have the ability to read communication books and communicate back.
• To be able to listen to others and not be judgemental.
• Ability to communicate within groups at all levels.
• Display empathy when communicating with relatives, carers and volunteers.
• Show discretion when encountering difficult situations.

Team Working

• Ability to work as part of a team.
• Develops effective relationships with colleagues and create a sense of team spirit.
• Provides personal support to colleagues when required.

Quality & Computer Skills

• Promotes a positive aptitude to work.
• Provides a quality service.
• Takes care in carrying out all aspects of the role.
• Quality of work should always be of a high standard.
• Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.

Managing Work

• Ability to make decisions and work on own initiative when required to do so.
• Meet key aspects within your job role.
• To obtain resources when necessary, in day to day activities to get things done.
• Ability to undertake light psychical duties.
• To have awareness of policies.
• To be able to follow systems and procedures relating to the job role.
• To have awareness of Health & Safety.
• To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
• To be aware of own safety and other people around you.
• Ability to maintain good levels of concentration when handling equipment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,890 a yearWTE (based on 37.5 hours a week)