hotel front desk clerk

Living Water Resorts; Collingwood; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local resort in Collingwood is seeking a Front Desk Associate responsible for registering guests, managing reservations, and providing excellent customer service. Candidates should have a secondary school diploma and experience is an asset. The role requires attention to detail and the ability to work in a fast-paced environment, standing for extended periods. Health benefits and free parking are included.

Benefits

Health care plan

Dental plan

Free parking available

On-site amenities

On-site recreation and activities

Qualifications

• Experience is an asset.
• Criminal record check required.
• Ability to stand for extended periods.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide customer service.
• Maintain an inventory of vacancies, reservations, and room assignments.

Skills

Customer service

Attention to detail

Excellent oral communication

Organized

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Other Benefits

• Free parking available
• On-site amenities
• On-site recreation and activities