Hospitality Operations Lead — Back of House

Hyatt Place / Hyatt House Mississauga Airport Corporate Centre; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Mississauga seeks an Assistant General Manager - Operations (Back of House) to lead operational teams, ensure adherence to brand standards, and exceed guest expectations. The ideal candidate has at least 5 years in hotel operations and 3 years in a management role. Responsibilities include conducting departmental meetings, overseeing housekeeping and maintenance, and ensuring high guest satisfaction scores. Competitive salary and benefits package offered.

Benefits

Competitive salary and benefits package

Hyatt Colleague Rate Program

Health & Life Insurance Benefits

Qualifications

• Minimum of 5 years experience in a hotel environment.
• 3 years of management experience in a similar role.
• Proven track record of successful strategy implementation.

Responsibilities

• Ensure brand standards are maintained.
• Directly lead Housekeeping, Maintenance, and Shuttle Operation departments.
• Conduct weekly meetings with Department Heads.

Skills

Leadership

Customer service

Team motivation

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Opera Cloud

Micros

Job description

A leading hospitality company in Mississauga seeks an Assistant General Manager - Operations (Back of House) to lead operational teams, ensure adherence to brand standards, and exceed guest expectations. The ideal candidate has at least 5 years in hotel operations and 3 years in a management role. Responsibilities include conducting departmental meetings, overseeing housekeeping and maintenance, and ensuring high guest satisfaction scores. Competitive salary and benefits package offered.