Hospitality Manager

Atria Management Company; Fredericton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A community service provider in Fredericton is seeking a Hospitality Manager to ensure a high standard of service for residents. Responsibilities include overseeing dining room and housekeeping teams, managing budgets, and providing exceptional customer service. Candidates should have supervisory experience and a strong focus on team collaboration. A valid driver's license and strong computer skills are required. This role offers significant benefits, including health insurance and retirement plans.

Benefits

Paid holidays

Health insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Qualifications

• Two years of prior supervisory experience required.
• Ability to carry serving trays.
• Valid driver's license is compulsory.

Responsibilities

• Direct and oversee dining room and housekeeping teams.
• Manage labor and supplies budget effectively.
• Provide high levels of customer service.

Skills

Customer service

Teamwork

Budget management

Leadership

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well‑maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk‑in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant‑style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

Application Process

It’s Easy to Apply Online – Select the “Apply Now” button on the job that interests you. Plan on taking 5‑10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.

Application Review – Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.

Interviews & Assessments – Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.

Offer Letter – If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.

Post‑Offer Hiring Process – You’ll receive all needed forms, instructions and our contact information if you have any follow‑up questions. This process may include a background check and/or a drug screen.

Check‑ins from your future team – As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.

First day and onboarding – Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.

Apply Now