Hospital Manager

National Veterinary Associates; Fredericton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading veterinary service provider in Fredericton is seeking a Hospital Manager to lead a high-performing team. This role combines strategic oversight and operational management, focusing on team culture, client satisfaction, and effective problem-solving. Ideal candidates are experienced in leadership roles within veterinary or healthcare environments, committed to fostering a supportive and inclusive workplace.

Qualifications

• Passionate about team culture and operational excellence.
• Experience in leading teams in veterinary, dental, healthcare, or hospitality fields is a plus.
• Ability to create an inclusive and supportive team environment.

Responsibilities

• Lead day-to-day operations and ensure high team performance.
• Manage hospital operations including payroll and vendor relationships.
• Resolve client issues with professionalism and compassion.

Skills

Leadership

Team building

Problem-solving

Client relations

Tools

Microsoft Suite

Dayforce

Job description

Overview

Valley Veterinary Hospital in Fredericton, NB is looking for a Hospital Manager!

Lead with purpose. Support a team. Make a difference every single day.

Are you a people-first leader who thrives on helping teams reach their full potential? We’re looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout client and patient care.

In this role, you’ll partner closely with the Managing DVM to lead day-to-day operations and shape a thriving, high-performing clinic environment. You’ll help us drive results, develop your team, and engage every client interaction with empathy and clarity.

At the core of this role are two of our six key competencies:

Engage You bring people together. Whether it’s building strong relationships, listening well, or making sure everyone feels heard, you help create a team that works well and supports one another in achieving their goals.

Drive You get things done. You’re focused, you follow through, and you hold yourself and others accountable, all while keeping things moving forward, even when it’s tough.

Key Competencies

1. Engage — You bring people together, build strong relationships, listen well, and ensure everyone feels heard to create a collaborative team.
2. Drive — You get things done with focus, accountability, and perseverance to keep momentum.

What You’ll Do

• Lead with a balance of heart and strategy, developing a high-performing team, delivering coaching, and fostering a positive culture.
• Own hospital operations including payroll, inventory, policy compliance (CVO/Controlled Substances), and vendor relationships.
• Collaborate with the Managing DVM to support staffing needs, from hiring and onboarding, to performance management and team building.
• Ensure an exceptional client experience, resolving issues with compassion, professionalism and solutions.
• Use your problem-solving and planning skills to manage costs, optimize revenue, and support long-term success.
• Lead through ambiguity with confidence, courage, and clarity, knowing when to adapt, when to push forward, and how to keep the team aligned through change.

You’ll Thrive in This Role If You

• Are energized by helping others succeed and believe in clear expectations and supportive feedback.
• Enjoy rolling up your sleeves to streamline operations and problem-solve on the fly.
• Have a knack for balancing day-to-day logistics with big-picture thinking.
• Know how to create an inclusive, team-first atmosphere where people feel heard and valued.

Bonus Points

• Previous experience in veterinary, dental, healthcare, or hospitality leadership.
• Familiarity with tools like Dayforce, Microsoft Suite, or PIMS.
• You love animals—and the people who love them even more.

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.