Hiring Experienced Restaurant/Bar Assistant General Manager

EightSix Network Inc; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A hospitality group in Vancouver seeks a friendly and organized Restaurant Host/Hostess to create a welcoming atmosphere for guests. This role involves greeting guests, managing seating, and ensuring smooth service flow. Ideal candidates possess excellent communication and customer service skills, with a preference for those with prior experience in similar settings. Join our team to make a positive impact in a fast-paced restaurant environment offering great experiences for guests.

Qualifications

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is an asset.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills for managing reservations or waitlists.

Responsibilities

• Greet guests upon arrival with a smile and professional demeanor.
• Escort guests to their assigned tables promptly and efficiently.
• Present menus and inform guests of any specials or promotions.
• Manage the seating chart to optimize table utilization.
• Provide exceptional customer service, addressing guest inquiries.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to multitask

Positive attitude

Education

High school diploma or equivalent

Job description

Job Summary

The Restaurant Host/Hostess is the first point of contact for guests and plays a crucial role in creating a positive and welcoming atmosphere. They are responsible for greeting guests, managing seating arrangements, providing accurate wait times, and ensuring a smooth and efficient flow of service in the front‑of‑house. The ideal candidate will be friendly, organized, and possess excellent communication and customer service skills.

Responsibilities

• Greet guests upon arrival with a smile and professional demeanor.


• Escort guests to their assigned tables promptly and efficiently.


• Present menus and inform guests of any specials or promotions.


• Manage the seating chart to optimize table utilization and minimize wait times.


• Accommodate guest preferences for seating whenever possible.


• Accurately record guest names and party sizes on the waitlist.


• Provide realistic and courteous estimates of wait times.


• Manage the waiting area, ensuring guests are comfortable.


• Notify guests promptly when their table is ready.


• Maintain clear and effective communication with servers, bussers, and management regarding table availability and guest needs.


• Answer phone calls professionally and courteously, taking reservations, providing information, and answering inquiries.


• Relay guest feedback or concerns to the appropriate personnel.


• Ensure the reception area and waiting area are clean, organized, and presentable at all times.


• Monitor restrooms and inform staff of any maintenance needs.


• Assist with light cleaning tasks as needed.


• Provide exceptional customer service, addressing guest inquiries and resolving minor issues with a positive attitude.


• Anticipate guest needs and proactively offer assistance.


• Thank guests upon departure and invite them to return.


• Assist with opening and closing duties as assigned.


• May handle basic cash transactions or manage coat check.


• Maintain a thorough knowledge of the restaurant's menu, hours of operation, and policies.

Qualifications

• High school diploma or equivalent preferred.


• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is an asset.


• Excellent verbal communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Ability to remain calm and professional in a fast‑paced environment.


• Positive attitude and a genuine desire to provide excellent customer service.


• Ability to stand and walk for extended periods.


• Basic computer skills for managing reservations or waitlists (may vary depending on the restaurant's system).

Physical Requirements

• Ability to stand and walk for long periods.


• Ability to bend, stoop, and reach.


• Ability to lift and carry up to 15‑20 pounds occasionally (e.g., menus, supplies).


• Ability to communicate clearly and audibly.

Work Environment

• Fast‑paced restaurant environment.


• May involve working evenings, weekends, and holidays.


• Exposure to varying noise levels.