Help Desk Technician - Fast-Paced IT Support & Customer Care

Uniserve Communications Corporation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional telecommunication provider in Vancouver is seeking a full-time Help Desk Technician. The role involves providing excellent customer service and resolving a range of technical issues. Candidates should have a strong technical aptitude and communication skills. Responsibilities include assisting customers via various channels, managing service tickets, and performing on-site duties related to hardware and installations. A competitive salary starts at $40,000 with opportunities for advancement.

Benefits

Competitive salary starting at $40,000

Dynamic team-oriented environment

Opportunity for quick career advancement

Qualifications

• Basic technical understanding of IT systems and networking.
• Excellent verbal and written communication skills.
• Ability to resolve technical issues professionally.

Responsibilities

• Provide technical assistance and billing support to end users.
• Triage and manage service tickets effectively.
• Monitor customer issues and keep customers informed.

Skills

Technical aptitude

English fluency

Communication

Problem-solving

Customer service

Job description

A regional telecommunication provider in Vancouver is seeking a full-time Help Desk Technician. The role involves providing excellent customer service and resolving a range of technical issues. Candidates should have a strong technical aptitude and communication skills. Responsibilities include assisting customers via various channels, managing service tickets, and performing on-site duties related to hardware and installations. A competitive salary starts at $40,000 with opportunities for advancement.