help desk technician

F12.net; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading IT service provider in Canada is seeking a technical support analyst to monitor computer systems and networks. The ideal candidate will have prior experience in user training and problem-solving. Responsibilities include providing advice to users, supervising a team, and maintaining comprehensive logs. This role offers a permanent position with competitive health and financial benefits, suitable for individuals eager to make an impact in user support.

Benefits

Dental plan

Disability benefits

Health care plan

Free parking available

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Ability to maintain a problems and solutions log.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

User training

Problem solving

Technical support

Consulting user guides

Education

College certificate or diploma (1-2 years)

Job description

Qualifications

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Workplace information

• On the road job
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 44 hours per week

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gasoline paid
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available