Help Desk Support Specialist

International Financial Group; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services company is seeking a Helpdesk Imaging Support technician in Downtown Vancouver. This onsite role requires expertise in PC building and Helpdesk support. Candidates should have at least 3 years of hands-on experience, proficient knowledge of Microsoft OS, and recent A+ certification. Join a diverse and inclusive team providing essential IT support.

Qualifications

• 3+ years of hands-on PC building and Helpdesk experience required.
• Expert knowledge of Microsoft OS and Office suite is necessary.
• Recent A+ certification or equivalent expert PC support skills are essential.

Responsibilities

• Provide front-line IT Helpdesk support and prepare PCs for new users.
• Image and deploy PCs following standard methods.
• Help users with connectivity and productivity issues.

Skills

Microsoft OS expertise

PC building experience

Helpdesk support

Install drivers and applications

Education

A+ certification

Job description

Title : Helpdesk Imaging Support

Location : Onsite, Downtown Vancouver

Ongoing contract

IFG is looking for a Helpdesk Support to support our client's team, a global IT giant.

Responsibilities include :

IT Helpdesk / Deployment Technician

• This is a mid-level role for an experienced helpdesk / deployment technician
• This role includes both front-line IT Helpdesk support as well as preparing PCs
• Work is assigned via ticket queues and verbally by the team manager
• Will work on-site at the studio alongside the rest of the IT team.

PC Deployment

Image and deploy PCs following standard methods and procedures

Install drivers and applications as needed to complete installations for different scenarios

Prepare PCs for new users following directions and documentation

Helpdesk Support

Provide studio users with in-person support as well as remote support over Teams

Help users with various connectivity and productivity issues

Normal OS / Office / Outlook / Teams helpdesk support

Resolve basic hardware issues with PCs - GPUs, PSUs, drives

Requirements :

MUST have 3+ recent years of real experience with hands-on PC building and / or Helpdesk during the entire 3-year period

MUST know Microsoft OS / Office stack at an EXPERT level

MUST have recent A+ certification OR demonstrate expert PC support skills

Candidates will be subject to technical screening by IT staff to verify these requirements

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities and qualifications may vary based on assignment.

IFG is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.