Head Teller - Simcoe

JN Group Limited; Central Ontario; On-site; CAD 40,000 - 55,000; Part time

Job summary

A global remittance brand is seeking a Head Teller in Central Ontario. The successful candidate will manage branch operations, ensuring excellent customer service and compliance with protocols. Responsibilities include processing transactions, cross-selling products, and supporting marketing initiatives. Candidates must have a high school diploma and strong communication, organizational, and problem-solving skills. The position is fixed-term, allowing for career development in a collaborative work environment.

Qualifications

• Eligible to live and work in Canada.
• High school diploma or equivalent required.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and excellent organizational skills.
• Able to manage multiple tasks and prioritize duties.
• Able to work independently with minimal supervision.

Responsibilities

• Provide exceptional customer service for inquiries and complaints.
• Process transactions accurately on behalf of customers.
• Cross-sell products of JNMS Canada.
• Assist in regional marketing initiatives.
• Prepare branch reports and manage cash security.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Organizational skills

Basic computer skills

Education

High school diploma

AEC / DEP or Skilled Trade Certificate

Job description

Career Opportunity: Head Teller (Simcoe)

JN Money is a globalremittance brand which originated in Jamaica. The brand upholds internationalstandards in its facilitation of money transfers between several countriesacross the world and offers customers:

• Great customer service through a network of over 8,000branch and agent locations
• Convenience and security with our online service platform
• We guarantee our services are safe, convenient andaffordable.

We are a subsidiary of The Jamaica National Group Limited.The Jamaica National Group is one of the Caribbean’s pre-eminent and mostrecognizable brands, with over 14 decades of delivering solutions for ourmembers in Jamaica and overseas through a number of world-leading entitiesproviding a diverse mix of financial, technology, creative and fleet managementservices, among others.

With a commitment to trust, inclusivity and facilitating the goals and dreamsof customers in a meaningful way, our values are to be Dependable, Authentic,Respectful and Transparent. We are focused on providing our customers with a greatcustomer experience and our fellow employees with a collaborative and positivework environment.

The successful candidate(s) will be responsible for theoperations of the branch and will ensure complianceof all branch related activities and functions in line with organizationalprotocols and procedures.

Contract Type: Fixed Term

KEY RESPONSIBILITIES

• Provide exceptional customer service by resolving complex customer inquiries, complaints, or issues promptly and professionally, ensure the smooth delivery ofJNMS Canada services.
• Process transactions accurately on behalf of customers.
• Cross sell products of JNMS Canada
• Assist and support branch and regional marketinginitiatives.
• Perform administrative duties to include preparation of branch reports,OTC reports and daily lodgments.
• Control and manage assigned cash by following established security procedures and ensuring that the assigned cash till is balanced daily and any differences located/reported within established deadlines.
• Adhere to company policies and procedures in all JNMSCanada transactions.
  

Requirements

Requirements and Qualifications

• Eligible to live and work in Canada
  
• High school diploma,AEC / DEP or Skilled Trade Certificate (preferred)
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and excellent organizational skills
• Able to manage multiple tasks and prioritize duties
• Able to work independently with minimal supervision and make sound judgments.
• Basic computer skills

CLOSING DATE FOR APPLICATIONS: September 4, 2025