Head of Property Customer Success — Remote Leadership

SOCi; Remote; CAD 138,000 - 181,000; Full time

Job summary

A leading AI-powered marketing solutions company is seeking a Manager of Customer Success - Property to enhance team performance and ensure customer satisfaction. This remote role requires strong leadership and a background in multifamily property management. The candidate will manage a team of Customer Success Managers, focusing on developing success plans and managing customer relationships effectively. A competitive salary plus bonuses is offered, along with a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

401(k) plan with employer match

Flexible paid time off

Quarterly wellness days

Qualifications

• 1–2 years of people management experience.
• 3–5+ years of Customer Success experience.
• Experience within the multifamily property industry.

Responsibilities

• Manage and develop a team of Customer Success Managers.
• Monitor team performance across KPIs.
• Guide CSMs in maintaining strong customer relationships.

Skills

People management

Customer Success experience

Analytical skills

Interpersonal communication

Job description

A leading AI-powered marketing solutions company is seeking a Manager of Customer Success - Property to enhance team performance and ensure customer satisfaction. This remote role requires strong leadership and a background in multifamily property management. The candidate will manage a team of Customer Success Managers, focusing on developing success plans and managing customer relationships effectively. A competitive salary plus bonuses is offered, along with a comprehensive benefits package.