Head of Infrastructure

Jonas Software; Remote; CAD 75,000 - 85,000; Full time

Job summary

A leading IT company in Vancouver is seeking a Head of Infrastructure to oversee network strategies and deployment. You will manage a team focused on optimizing network performance, ensuring security, and maintaining system availability. The ideal candidate has extensive experience in managing staff and projects in a SaaS environment and possesses expert knowledge of SQL Server and network security. This role offers a competitive salary range of $75,000 – $85,000 CAD, with a commitment to innovation and exceptional service.

Benefits

Competitive salary

Qualifications

• Proven experience managing SLAs and ensuring high availability.
• Expert knowledge of SQL Server Database structure and queries.
• Development experience in .NET, COM, XML and Web Services.

Responsibilities

• Design and implement scalable, secure network solutions.
• Document architectural decisions and project plans.
• Provide Tier 3-level technical expertise and escalation support.
• Develop and maintain reference architectures and best practices.
• Lead incident response for escalated support issues.

Skills

Managing SLA's

High availability

Load balancing

SQL Server Database queries

System security

Problem-solving

Organizational Skills

Education

5+ years of experience managing staff and/or projects

Tools

.NET

COM

XML

Web Services

Job description

THE COMPANY

Owner Relations Technology is an IT company (SaaS) that is growing fast. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels located throughout North America, the Caribbean, Europe, and Asia.

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $75,000 – $85,000 CAD , depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI may be used during the hiring process.

THE POSITION

We are looking for a Head of Infrastructure to join our team in BC, Canada (remote). You will be responsible for the strategy, deployment, monitoring, and performance of the network infrastructure across all environments. This role will oversee a small team and lead efforts to optimize network performance, ensure security, maintain high availability, and evolve the architecture to support new technologies. This role will work closely with internal teams, partners, and vendors to uphold the highest standards of network reliability and scalability.

JOB RESPONSIBILITIES

• Design and implement scalable, secure network solutions to support current and future service offerings
• Document architectural decisions, project plans, and network design standards
• Provide Tier 3-level technical expertise and escalation support for complex networking scenarios
• Develop and maintain reference architectures, best practices, and configuration templates
• Ensure alignment between business requirements, network strategy, and implementation
• Contribute to infrastructure roadmaps and long-term planning
• Collaborate with leadership to assess risk, compliance, and security posture of new designs
• Lead incident response for escalated support issues, ensuring rapid resolution and clear communication with stakeholders
• Oversee system monitoring, backups, and performance tuning across all environments
• Create and manage network capacity plans, forecasting bandwidth and infrastructure needs
• Collaborate with multiple departments and 3rd party vendors to ensure clients achieve desired outcomes, including identifying potential roadblocks, offering solutions, and providing ongoing support
• Support the Sales Manager with contract requirements on system security
• Provided reports/data on key performance indicators
• Build and lead an effective and cohesive team

JOB QUALIFICATIONS

• Proven track record in managing SLA’s, high availability, and load balancing in SaaS environments
• Minimum 5+ years of experience managing staff and/or projects.
• Expert knowledge of SQL Server Database queries and structure.
• Development experience in .NET, COM, XML and Web Services.
• Strong background in system security, patching, networking and monitoring
• Has the functional and technical skills to do the job at a high level of accomplishment.
• Ability to pick up on technical things quickly, and learn new industry, product, or technical knowledge.
• Ability to make good decisions based on a mixture of analysis, wisdom, experience, and judgment.
• Good problem-solving skills, using rigorous logic and methods to solve difficult problems with effective solutions.
• Experience in setting priorities, spending time on what’s important, while quickly sensing what will help or hinder accomplishing a goal.
• Good Organizational Skills, being able to marshal resources (people, funding, material, support) to get things done, sometimes orchestrating multiple activities at once to accomplish a goal

Business Unit: Owner Relations

Scheduled Weekly Hours: 40

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.