Head of Customer Success & Retention

De Lacy Executive Limited; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading childcare catering company is seeking a Senior Manager of Customer Success in Markham. This role involves managing the Customer Success function, developing effective customer retention strategies, and enhancing customer experience through leadership. Candidates need 5-8 years of experience in customer success, strong leadership skills, and familiarity with ERP/CRM systems. This position offers the opportunity to be part of a dynamic and impactful team.

Qualifications

• Minimum 5-8 years experience in customer success and engagement strategies.
• Proven experience in leading teams through change management processes.
• Experience reviewing and improving customer-centric policies.

Responsibilities

• Leading and managing the overall Customer Success function.
• Recruiting and training personnel ensuring maximum efficiency.
• Developing customer retention strategies based on KPIs.

Skills

Leadership

Change Management

Customer Orientation

Communication

Analytical thinking

Education

University Degree in Business Administration

Tools

HubSpot

MS Office

Job description

A leading childcare catering company is seeking a Senior Manager of Customer Success in Markham. This role involves managing the Customer Success function, developing effective customer retention strategies, and enhancing customer experience through leadership. Candidates need 5-8 years of experience in customer success, strong leadership skills, and familiarity with ERP/CRM systems. This position offers the opportunity to be part of a dynamic and impactful team.