Head of Client Services & Growth — Flexible Leader

Therefore; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading digital agency in Toronto seeks a Head of Client Services and Growth to lead account management and client relationships. This role requires strong technical sales experience, proficiency in Drupal and Sanity CMS, and the ability to manage complex strategic programs. The ideal candidate will be responsible for developing marketing strategies and ensuring high client satisfaction. Competitive salary and growth opportunities are offered.

Benefits

Professional Development

Flexible schedule

Health plan including dental and life insurance

Opportunities to work on high-profile projects

Qualifications

• Minimum 10 years experience managing relationships in the digital products industry.
• Experience in B2B marketing or product management is required.
• Ability to lead and write successful proposals for complex technical RFPs.

Responsibilities

• Oversee all client relationships for satisfaction and retention.
• Lead client service team including performance management and hiring.
• Develop account growth plans for upselling and cross-selling.

Skills

Client relationship management

AI prompting skills

Negotiation skills

Communication skills

Organizational skills

Education

Hons Bachelor’s degree in Design

AgilePM Practitioner Certification

Sanity Developer Certification

Tools

Drupal CMS

Sanity CMS

Contentful CMS

Atlassian suite (Jira, Confluence)

Job description

A leading digital agency in Toronto seeks a Head of Client Services and Growth to lead account management and client relationships. This role requires strong technical sales experience, proficiency in Drupal and Sanity CMS, and the ability to manage complex strategic programs. The ideal candidate will be responsible for developing marketing strategies and ensuring high client satisfaction. Competitive salary and growth opportunities are offered.