Head Concierge

Different Technologies Pty Ltd.; White Rock; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dynamic residential service provider in White Rock, BC, is seeking a Head Concierge to manage a team and provide exceptional customer service in a 126-unit building. You will oversee resident needs, ensure safety, coordinate with vendors, and handle emergencies. The ideal candidate has proven hospitality experience, strong leadership skills, and the ability to multitask. This full-time position offers a competitive wage of $23.00 per hour, with a Monday to Friday schedule.

Benefits

Competitive wages

Comprehensive training

Path for advancement

Qualifications

• Proven experience in hospitality or customer service.
• Leadership experience managing concierge teams preferred.
• Availability to address requests promptly.

Responsibilities

• Assist residents with needs like package handling and key management.
• Monitor access to ensure resident safety.
• Coordinate communication with service providers.
• Organize community events for residents.
• Handle administrative tasks and maintain records.
• Respond to emergencies and guide residents on safety protocols.
• Report minor maintenance issues to property management.
• Act as a resource for local services and amenities.
• Facilitate communication between residents and management.
• Supervise and train a team of concierges.

Skills

Customer service

Leadership

Problem-solving

Organizational skills

Flexibility

Job description

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a 12-storey, 126-unit residential building in White Rock, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

Key duties & responsibilities

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.

• Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.

• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

• Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

• Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

• Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.

• Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.

• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

• Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

Requirements

• Flexibility, availability, and the ability to address requests promptly.

• Proven experience in hospitality, customer service, or related fields.

• Experience in a leadership role or managing concierge teams is preferred.

• Ability to multitask and handle high-pressure situationsp>

• Strong problem-solving and organizational skills.

• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type: Full-time, Monday - Friday

Starting Date: ASAP

Shift Timings

• 7-hour shift

• Monday - Friday, 7:00 AM - 2:00 PM

Salary: $23.00 per hour

Experience

• Concierge / Head Concierge: 3–5 years (preferred)

Location: White Rock, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.

Please apply with your resume — we’d love to hear from you!