Hardware/Tools Associate

J.D. Irving, Limited; Town of Rothesay; On-site; CAD 35,000 - 45,000; Full time

Job summary

A retail company in Canada is looking for a Hardware/Tools Associate to engage customers and drive sales by providing product knowledge and excellent service. The ideal candidate possesses strong communication skills, a team-oriented mindset, and a proven track record in sales. The role requires flexibility to work shifts, including weekends, and ability to lift up to 55 lbs. Join a dynamic team and enhance the shopping experience for customers.

Qualifications

• Excellent communication skills and ability to work as a team player.
• Proven sales and customer service experience.
• Strong attention to detail and ability to lift 55 lbs.
• Flexible to work days, evenings, and weekends.

Responsibilities

• Drive sales through engaging customers and suggesting products.
• Clarify customer needs and guide them to solutions.
• Maintain knowledge of current sales and promotions.
• Demonstrate high standards of customer service.
• Resolve customer challenges quickly.

Skills

Excellent communication

Team player

Sales and customer service experience

Attention to details

Ability to lift 55 lbs.

Ability to learn computer systems

Education

Grade 12 diploma or equivalent

Job description

As a hardware/tools associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience.

Qualifications

• Excellent communication and team player
• Sales and customer serviceexperience
• Possess a high level of attention to details
• Ability to lift 55 lbs.
• Ability to workdays/evening/weekends (rotating shifts)
• Ability to learn and operate the applicable computer system (D635) used to process orders
• Grade 12 diploma or equivalentconsidered an asset

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Maintain knowledge of current sales and promotions
• Take initiative and confidently direct customer interactions
• Produce quotes, material lists and follows up
• Demonstrate high standards of safety and customer service
• Resolve customer challenges quickly and efficiently.
• Continually learn about products and market conditions