Guest Services Supervisor — Lead the Jasper Experience

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality venue in the Canadian Rockies is seeking a Guest Service Supervisor to lead a dynamic team. This role involves supervising daily operations, handling guest inquiries, and ensuring a high level of service. The ideal candidate will have a passion for hospitality and supervisory experience, capable of multitasking in a fast-paced environment. Enjoy the beautiful surroundings while helping create memorable guest experiences.

Qualifications

• 2-4 years in hospitality with supervisory experience.
• Ability to guide staff and encourage success.
• Consent to criminal record check.

Responsibilities

• Supervise daily operations of the guest services team.
• Handle complex guest inquiries and complaints.
• Monitor guest feedback and identify improvement areas.

Skills

Supervisory experience

Strong computer proficiency

Passion for hospitality

Multitasking

Conflict resolution

Secondary language skills

Tools

Word

Excel

Point of Sale systems

Job description

A premier hospitality venue in the Canadian Rockies is seeking a Guest Service Supervisor to lead a dynamic team. This role involves supervising daily operations, handling guest inquiries, and ensuring a high level of service. The ideal candidate will have a passion for hospitality and supervisory experience, capable of multitasking in a fast-paced environment. Enjoy the beautiful surroundings while helping create memorable guest experiences.