Guest Services Representative - Holiday Helper - Occasional

Blue Mountain Resort; The Blue Mountains; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major Canadian mountain resort in Ontario is seeking a Guest Services Representative for the holiday season. The role entails greeting guests, managing ticket sales, and providing exceptional customer service. Successful candidates will exhibit excellent interpersonal skills, be comfortable with technology, and be able to multitask in a fast-paced environment. This is a seasonal position from December 19, 2025, to March 22, 2026, with an hourly rate of $18.71.

Benefits

Free Alterra Mountain Pass for employees

Discounts on Blue Mountain Lift tickets

Free skating

Staff priced meals

Retail savings at partner brands

Qualifications

• Excellent customer service, interpersonal and communication skills are essential.
• Extensive computer experience and technical skill required.
• Experience handling money is necessary.
• Ability to work independently and multi-task.

Responsibilities

• Greet guests and assist with ticket sales and inquiries.
• Handle sales transactions for various services.
• Promote and process season pass sales.
• Assist guests with lost and found inquiries.
• Support guests with virtual communication platforms.

Skills

Excellent customer service

Interpersonal skills

Technical skill

Money handling

Ability to multi-task

Friendly demeanor

Job description

Occasional

WHAT’S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

Hourly rate: $18.71

Holiday Helper shifts – full‑time shifts over the Holidays (Dec. 20-Jan. 4) and March Break.

Seasonal – December 19, 2025 to March 22, 2026.

Shift times – anywhere from 8:15 am to 9:00 pm; weekend and holiday work required.

WHAT WILL I BE DOING?

The Guest Services Representative will work throughout the Holidays and March Break, and will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in‑depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. The position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.

• Handling sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
• Offering products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kids’ camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
• Promoting, encouraging, and administering season pass sales, processing, printing, mailing, pick‑up and all related logistics and policies (waivers, lost and forgotten passes, etc.).
• Lost and Found: Assisting guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilizing the Property Database for tracking.
• Supporting our guests in navigating our virtual communication platforms.

WHAT DO WE NEED FROM YOU?

• Excellent customer service, interpersonal and communication skills
• Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
• Experience handling money
• Ability to work independently, multi‑task and troubleshoot
• Team oriented with an energetic, friendly, cheerful and animated demeanor

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation – the People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four‑season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year‑round mountain destinations, the world’s largest heli‑skiing operation, and Ikon Pass – the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.