Guest Services Representative

SIGA; Yorkton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading non-profit organization in Yorkton, Canada, is seeking a dedicated individual to provide exceptional services to casino guests. Responsibilities include responding to inquiries, booking hotel rooms, assisting with Players Club enrollment, and maintaining a well-organized workspace. The ideal candidate has a Grade 12 or GED diploma, with experience in customer service, ideally in the gaming or hospitality sectors. This role offers growth opportunities within a recognized employer focused on community wellbeing.

Benefits

Opportunities for learning and growth

Community-focused environment

Qualifications

• Successful completion of Grade 12 or GED diploma.
• Experience in the Gaming and/or Hospitality industry is an asset.
• Experience providing exceptional customer service.

Responsibilities

• Provide information to guests and assess urgency.
• Book hotel rooms using reservation software.
• Assist with Players Club enrollment.

Skills

Customer service

Cash handling

Public interaction

Education

Grade 12 or GED diploma

Job description

This position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. This position also provides hotel reception services where applicable.

Responsibilities

Provide a variety of information to guests, using best judgement assessing the urgency of the information requested. The employee will provide the information as requested or refer the guest to the appropriate staff. Will be familiar with the hotel reservation software to book rooms for guests, in-person or over the phone. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.

Qualifications

Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience in the Gaming and/or the Hospitality industry an asset. Experience interacting with the public and providing exceptional customer service an asset. Experience processing cash, debit or credit card as payment an asset

About Us

Why SIGA? At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. Be a part of a game-changing First Nation organization that gives back! SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer! Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.

Who can apply to this job? Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.

Additional Information Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.

Apply today! Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.

• Locations Painted Hand Casino (On-site)

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