Guest Services Representative

JLL; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading global real estate services firm is seeking a Customer Service Representative in Surrey, BC. The ideal candidate should have a high school education and a strong desire to provide excellent service. Responsibilities include maintaining knowledge of services, assisting guests, and communicating effectively with shoppers and retailers. This part-time position offers a salary range of 18.00 to 18.85 CAD per hour.

Qualifications

• Previous customer service experience preferred.
• Strong written and oral communication skills.
• Must be friendly, approachable, and solution-focused.

Responsibilities

• Maintain knowledge of shopping centre services and amenities.
• Proactively create memorable customer interactions.
• Assist guests with questions and center-specific services.

Skills

Positive attitude

Conflict resolution

Communication skills

Customer service

Computer skills (Word & Excel)

Education

High school education

Job description

WHAT YOULL BE DOING

• Maintain a thorough knowledge of the shopping centres services amenities / facilities stores / locations promotional activities.
• Proactively seek opportunities to create memorable customer interactions assist customers & provide excellent service.
• Interact with shoppers & retailers in a courteous and efficient manner.
• Sell Ivanhoe Cambridge Gift Cards & familiarize all areas of the Store Financial program.
• Project a positive & a can do attitude over the telephone & in person.
• Develop & maintain strong relationships with retailers & educate them about the centres services.
• Assist guests by providing directions / information answering questions & performing other centre specific services as assigned.
• Maintain store knowledge about merchandise price points sales or special events to be able to offer gift or store suggestions based on the shoppers needs.
• Conduct all service functions of the Guest Services Desk.
• Assist in development & execution of existing & new Guest Services Programs.
• Maintain day to day service & administrative tasks related to Guest Services.
• Work with the Guest Services Manager to oversee Guest Services Representative training.
• Assist with promotional events as required.
• Be aware of the Guest Services Manual & the centres Crisis Management Manual & maintain a clear understanding of Guest Services role & areas of responsibility as outlined in the plan.
• Participate in special projects & assumes other duties & responsibilities as assigned.

WHAT WERE LOOKING FOR

• High school education.
• Previous customer service experience preferred.
• Positive attitude & a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers retailers centre Management Service Providers & all of the shopping centre personnel.
• Must be able to work in a fast paced environment with the ability to multi-task while maintaining a high level of professionalism.
• Strong written oral communication & listening skills.
• Conflict resolution / management skills.
• Must be friendly approachable proactive & solution focused.
• Computer skills including : Word & Excel.
• Flexible & able to work at least twice a week weekends nights & holidays.

Estimated total compensation for this position :

18.00 18.85 CAD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location : On-site Surrey BC

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Required Experience :

Unclear Seniority

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Employment Type : Part-Time

Experience : years

Vacancy : 1