guest services manager

Kelowna Hostel; Kelowna; On-site; CAD 80,000 - 100,000; Full time

Job summary

A local hostel in Kelowna is seeking a Guest Services Manager to oversee daily operations, recruit and train staff, enforce policies, and ensure customer satisfaction. The ideal candidate will have 2-3 years of relevant experience and a secondary school graduation certificate. This role is crucial for maintaining high service standards in the hostel.

Qualifications

• 2 years to less than 3 years of experience in a managerial role.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Conduct performance reviews.
• Conduct training sessions.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Establish work schedules.

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Conduct training sessions
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Establish work schedules

Experience

• 2 years to less than 3 years

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