Guest Services Manager

Edmonton Hotel and Convention Centre; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A major hotel and event venue in Division No. 11, Edmonton is seeking a manager to oversee daily operations. Responsibilities include developing policies, recruiting staff, supervising operations, and managing budgets while ensuring high customer service standards. Candidates should have at least 2 years of relevant experience and must work on-site, as remote work is not an option. This role offers a dynamic environment where effective leadership and customer focus are key.

Qualifications

• Minimum of 2 years of experience in a similar role
• Strong leadership and supervisory skills
• Effective communication abilities

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff and conduct performance reviews.
• Prepare budgets and monitor revenues and expenses.
• Address customers' complaints or concerns.
• Manage events and maintain inventory.

Education

College/CEGEP

Job description

Languages

English

Education

• College/CEGEP

Experience

2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory