Guest Services Agent

Canad Inns; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality service provider in Winnipeg is seeking a Guest Service Representative to ensure outstanding guest experiences. The successful candidate will address guest concerns proactively, manage reservations, and collaborate with the team to deliver exceptional service. Ideal applicants will possess strong problem-solving abilities and a dedication to customer satisfaction. This role offers opportunities for personal development in a supportive work environment.

Benefits

Employee Canadvantage Rewards Program

Employee Discounts on meals and rooms

Educational Scholarships

Employee Events

Qualifications

• Experience in delivering superior customer service.
• Flexibility to work during evenings, weekends, and holidays.
• Positive attitude and strong work ethic.

Responsibilities

• Provide individualized guest service and troubleshoot concerns.
• Manage customer reservations efficiently.
• Adapt practices to enhance service quality.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.

Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.