Guest Services Agent

Fairmont Hotels and Resorts; Richmond; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Richmond is seeking a Guest Service Agent to ensure guests have memorable experiences from arrival to departure. The ideal candidate thrives in a fast-paced environment and offers outstanding service. Previous experience is an asset, along with a service-focused personality. This role includes promoting hotel facilities and up-selling where possible. Applicants must be legally eligible to work in Canada. Opportunities for professional growth and development are available.

Benefits

Inclusive workplace

Complimentary duty meal

Employee benefit card for discounts

Comprehensive benefits package

Pension plan

30% reimbursement of transit pass

Qualifications

• Experience is an asset in the hospitality sector.
• Must be flexible with working hours including overnight shifts.
• Ability to handle cash effectively and accurately.

Responsibilities

• Offer professional, friendly, and engaging service.
• Greet, check-in, respond to requests, and settle accounts.
• Provide information about hotel facilities to guests.
• Promote hotel facilities and enhance guests' stays.

Skills

Service focused personality

Ability to handle multiple tasks

Calm and courteous demeanor

Previous customer related experience

Fluency in English

Tools

Opera Cloud or related system

Job description

Company Description

What's in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company‑matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
• Full wage of $31.20 following successful completion of probationary period

Job Description

Guest Service Agent

First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing

• Consistently offer professional, friendly and engaging service
• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies, procedures and service standards
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up‑selling
• Other duties as assigned

Qualifications

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast‑paced, ever‑changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours – regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.