Guest Services Agent

Accor Hotels; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hospitality company is seeking a Guest Services Agent at Fairmont Jasper Park Lodge in Alberta, Canada. This role involves providing exceptional customer service, checking in and out guests, and responding to guest inquiries with professionalism. Candidates should possess relevant hospitality experience and strong communication skills. This position offers numerous perks, including subsidized accommodation and employee travel discounts, all set against the stunning backdrop of the Rockies.

Benefits

Complimentary meals during shifts

Subsidized staff accommodation

Employee travel program

Access to wellness support programs

Discounts at Food & Beverage outlets

Qualifications

• Experience in hospitality or front office roles.
• Ability to work well under pressure in a fast-paced environment.
• Highly responsible and reliable.

Responsibilities

• Welcome, check-in, and check-out guests.
• Assist guests with information about hotel facilities.
• Handle guest queries and requests efficiently.

Skills

Customer service experience

Organizational skills

Verbal communication skills

Interpersonal skills

Problem solving abilities

Tools

Microsoft applications

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Guest Services Agent. As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and always stocked
• Keep a neat and clean working environment
• Adhere to all LQA standards set up for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Related work experience in the hospitality/Front Office asset
• Customer service experience required
• Previous Property Manager asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting pay rate: $20.22/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today

Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity?

View the complete job description by clicking Guest Service Agent.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]