Guest Service Representative- Part Time

Cushman & Wakefield; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading real estate services firm in Ottawa is seeking a Guest Service Representative (Part Time) to deliver exceptional customer service. Candidates should excel in communication, teamwork, and adaptability to flexible hours. Responsibilities include assisting customers in the mall, managing gift card sales, and ensuring cleanliness. The role requires a proactive attitude and strong interpersonal skills. The position offers a competitive hourly wage of $17.60 CAD.

Qualifications

• Excellent customer service skills with a drive to go above and beyond.
• Ability to work in a team environment.
• Competent in social media platforms and Microsoft Office.
• Ability to work flexible hours including days, evenings, and weekends.

Responsibilities

• Provide exceptional customer service to all patrons and tenants.
• Assist with sales of Mall Gift Cards and manage cash handling.
• Respond to inquiries through telephone, email, and in-person.
• Contribute to keeping the workspace clean and organized.
• Cultivate relationships with retailers and communicate promotions.

Skills

Customer service skills

Written communication skills

Oral communication skills

Teamwork

Microsoft Office proficiency

Social Media competency

Creativity

Punctuality

Job description

Job Title

Guest Service Representative - Part Time

Job Description Summary

Main Objectives:

• Be an active, efficient and effective member of the Guest Services TEAM
• Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
• Act as a liaison with tenants
• “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

Job Description

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor

• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups

• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• Ability to work days, evenings and weekends as per the centre (extended) hours
• must be accountable and punctual
• Creative and self motivated

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $17.60 - $17.60 CAD Hourly Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us. Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”