guest service representative - hotel

Ramada Florenceville; Florenceville-Bristol; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company located in Florenceville-Bristol is seeking a Guest Service Representative to provide exceptional customer service and manage guest interactions. Responsibilities include registering guests, handling inquiries and complaints, and ensuring a smooth check-in/check-out process. Candidates should possess a secondary school graduation certificate and have 1-2 years of experience in a customer service environment. A competitive hourly wage of $15.65 to $18.00 is offered, along with team building opportunities and parking availability.

Benefits

Team building opportunities

Parking available

Qualifications

• 1-2 years of experience in a customer service role.
• Ability to handle complaints and resolve issues effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Investigate and resolve guest complaints.
• Register guests and assign rooms.
• Process check-ins and check-outs.
• Maintain inventory of rooms and reservations.
• Provide information on hotel facilities.

Skills

Customer service

Problem-solving

Communication

Education

Secondary school graduation certificate

Job description

Guest Service Representative – Hotel

Employer: Ramada Florenceville

Location: Florenceville-Bristol, NB E7L 1Z1

Employment type: Permanent, Full time

Schedule: Evening, Morning, Night, Day, Weekend

Salary: $15.65 to $18.00 per hour (to be negotiated), 32-40 hours per week

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Benefits

• Team building opportunities
• Parking available

Who can apply for this job?

• A Canadian citizen
• A permanent resident of Canada
• A temporary resident of Canada with a valid work permit

Advertised until

2026-01-25

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